Experience

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  Multiples

  Oct 2013 - Aug 2018

  F&b service, customer service & events

  Different works close related to hospitality business and customer service while I was doing my studies:- Event Planner for two small events hosted at Arima hotel: Responsable for promotion, creating the posters, negotiate the venue and catering, etc. (Keto-Reto 1 and 2, 2018)- Maître Araeta Restaurant (2018)- Bar Manager (Dionis Pub, 2017)- Waiter (Bar Danontzat, 2015)- Waiter (Restaurante La Vaca, 2014)- Sales for Decathlon & Fnac. (2013)

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  Hotel de londres y de inglaterra

  Mar 2015 - Aug 2015

  Front office agent - rooms division training

  • Hotel de Londres y de Inglaterra 4*S- Front-Office: Check-in’s & Check-out’s, payments, upsellings, hotel and general info to the guests, resolution of complaints and claims, phone reservations, coordination with rooms division and F&B, etc.- Housekeeping: On the job trainning checking the cleaning of the rooms with the Housekeeping manager.- Bellboy: Helping guest's with their luggage and managing the luggage storage.

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  H10 hotels

  Mar 2016 - Aug 2016

  Front office agent - operational cross training

  • H10 White Suites Boutique Hotel 4*S- Front-Office: Check-in’s & out’s, payments, upsellings, phone reservations, general info to the guests, etc. - F&B: Hostess & Waiter tasks.- Guest Relations: Courtesy calls, resolution of claims and complaints and collecting quality survey and monitor them.- Rooms Service: Responsable of delivering all the amenities and special courtesy gifts for our VIP and loyalty members (Choosen Daily press, Selection of culinary bites, special gifts for Anniversaries and Honey Moons such as Birthday Cakes & Champagnes).- Entertainment: Help & Cooperate in the monthly special events such as Möet Ice Party. Show less

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  Hotel viura

  Jan 2018 - Jun 2018

  Sales & events trainning programme

  • Viura Wine Luxury Boutique Hotel 4*S- Internship Programe: Promotion of the hotel and restaurant, information for groups, events and our culinary offer. Creating food & drinks and banquets menus, dossiers of our venues and culinary offer and for promotion and advertising posters for our events. Conducting site inspections for Travel & Events Agencies, Wedding planners, general clients etc. Bookings and reservations. Events and banquets execution, coordination and supervise F&B operations and service. Hiring personnel (dj’s, entertainers, waiters, etc.). Assist the Sales & Events Manager. Show less

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  Blue diamond hotel & resorts

  Jan 2019 - Jun 2019

  Resident manager trainning programme

  • Memories Caribe Beach Resort 4* Adults Only- Internship Programe: Supervise all the F&B operations of the hotel including buffets, à la carte restaurants, bars and events, etc. Supervise all the Rooms Division operations of the hotel including front-office, housekeeping, maintenance, public areas, etc. Resolution of complaints and claims and guest relations with clients. Conducting site inspections for Touroperators. Cooperate with the F&B Director, the Rooms Division Director and Assist the General Manager. Show less

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  Meliá hotels international

  Jun 2019 - Oct 2019

  2° maître

  • Meliâ Jardines del Teide 5*Supervise all F&B operations of the hotel:- Restaurante Buffet Mosaico- Casa Nostra Italian Restaurant- Restaurante Snack La Palapa- Lounge Bar- The Level Breakfast & BarManaging a team of 30 associates. In a high volume seasonal hotel (950 aprox. in high season) Training new staff members and interns in Meliâ standards and F&B service. Resolution of complaints and claims. Assist the Maître d’hôtel.

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  Kempinski hotel bahía

  Oct 2019 - Sept 2020

  F&b coordinator

  • Kempinski Hotel Bahía 5*GLSupervise all F&B operations of 6 different outlets:- Hotel Breakfast- Spiler Pool Bar- Spiler Beach Club- La Cocina de la Abuela Restaurant- Black Rose Lobby Bar- Baltazar Bar & Grill- In Room Dinning- Banquets & EventsAnd managing a team of 50 associates. Analyze financial & quality results. Stock & Inventory controls. Establish the working shifts. Promotion, booking & reservations and information of our culinary offer, outlets and events. Online reputation management. Creating food & drinks and banquets menus. Conducting site inspections. Training new staff members and interns in Kempinski standards and F&B service. Assist the F&B Manager. Show less

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  Axel hotels

  Sept 2020 - Apr 2021

  Restaurant manager

  • Axel San Sebastián Hotel & Spa 4*Supervise all F&B operations of the hotel including:- Hotel Breakfast- Lobby Bar- In Room Dinning- Mitte RestaurantManaging a team of 10 waiters & runners. Bookings and Online reputation management. Purchasing, Stock & Inventory controls. Establishing working shifts. Training new staff members in F&B service. Assist the Corporate F&B Director.

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  7pines resort ibiza

  May 2021 - Sept 2021

  Banquet manager

  • 7 Pines Kempinski Ibiza Resort 5*GLSupervise en execute all F&B operations at:- Infinity Pool Restaurant- Laguna Village Restaurant- Banquets, conferences and eventsManaging a team of 20 waiters, runners & hostess. Bookings and guest satisfaction management. Purchasing, Stock & Inventory controls. Establishing working shifts. Design Banquet Menues. Training new staff members in F&B service and 7Pines standards. Assist the F&B Manager.

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  Cap vermell grand hotel

  Sept 2021 - Mar 2023

  • Cap Vermell Grand Hotel 5*GL - LHWManage all F&B operations of 6 different Outlet's:- Hotel Breakfast- Cap Vermell Pool Bar & Snacks- Ses Oliveres Bistro- Tapas Wine Bar & Restaurant- Balearic Grill- ROKA Robatayaki Restaurant- In Room Dinning- Banquets and EventsAnd a team of 50 service staff. Manage and execute all Banquets, Conferences and Events operations. Creating banquet, Food & Drinks menus. Bookings and guest satisfaction management. Stock & Inventory controls. Analize financial & quality results. Team management, establishing working shifts and hiring personel. Training new staff members in F&B service and The Leading Hotels of the World standards. Introduction to financial and economic management of the departament.- Highlight’s:• Develop a 50 F&B team into proper luxury service team in a seasonal hotel.• Creating SOP’s for each F&B outlet.• Increase F&B and Banquet revenues 20% from 2021 summer season.• Reducing to 3% Staff Turn Over Ratio from 2021 summer season. Show less

  • Food & Beverage Manager

    Apr 2022 - Mar 2023

  • F&B Assistant Manager

    Sept 2021 - Apr 2022
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  Sport hotels resort & spa s.a

  Nov 2021 - Apr 2024

  F&b assistant director

  • Sport Hotel Hermitage 5*GL - LHW• Hermitage Mountain Residences 5*GL - LHW• Sport Hotel Village 4*S• Sport Hotel 4*Manage all F&B operations of 17 different Outlet's:- Ibaya by Francis Paniego * 1 Michelin Star- Koy Hermitage by Hideki Matsuhisa Michelin Guide- Sol I Neu Club by Francis Paniego Michelin Guide- Hermitage Tradició by Francis Paniego- 1850 Glass Bar- The Gourmanderie- Hermitage Breakfast- La Brasserie- Pizzería Sol I Neu- Hot Point Food Lodge- Ski Panini Tarter- La Tofana Italian Restaurant- Pub Villager- Sport Hotel Village Bar- Sport Hotel Village Buffet- Sport Hotel Bar- Sport Hotel BuffetAnd a team of 130 service staff in 4 different hotels. Manage and execute all Banquets, Conferences and Events operations. Creating banquet, Food & Drinks menus. Bookings and guest satisfaction management. Stock & Inventory controls. Team management, establishing working shifts and hiring personel. Training new staff members in F&B service and The Leading Hotels of the World standards. Analyze Sales & Financial reports. Assist the F&B Director and Hotel Manager. Manager on Duty shift’s.- Highlight’s:• Develop a 130 F&B team into proper luxury service team in a seasonal hotel.• Creating SOP’s for each F&B outlet.• Increase F&B and Banquet revenues 25% since 2021/22 winter season.• Reducing to 15% Staff Turn Over Ratio since 2021/22 winter season. Show less

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  W ibiza hotel

  Mar 2023 - Oct 2023

  F&b operations manager

  A completely rebranding and reopening of this luxury property developing a new Food & Beverage concept for several outlets regarding gastronomical, drinks and wine offer, operation, marketing and staffing.Managing the F&B operations for 7 different outlets:- Hotel Breakfast- WET Deck- W Lounge- Glow Bar Roof Top & SEU Pizza Illuminati- FIRE Steakhouse- STEPS Healthy Bistro Restaurant- W Beach Sun Beds- In Room Dinning- Banquets & Events- Highligt’s:• Develop a completely new 50 members F&B team into a proper luxury service team.• Create new SOP’s for each outlet.• Develop new operational concept for each outlet.• Select and purchase all new OS&E.Managing a new team of 50 associates, trainning and developing them into a proper luxury service team. Manage and execute all Banquets, Conferences and Events operations. Creating banquet, Food & Drinks menus. Bookings and guest satisfaction management. Stock & Inventory controls. Team management, establishing working shifts and hiring personel. Train new staff members in F&B service and W - Marriott standards. Analyze Sales, Financial and Quality reports. Budgeting, Costing and Prizing. Show less

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  Swissôtel lima

  Apr 2024 - now

  Director of food & beverage

  • Swissôtel Lima 5*L - Accor Manage all F&B Operations of 8 outlets in this luxury classic swiss style hotel with 345 rooms and a Convention Center composed by 14 venues.- Hotel Breakfast Le Café - ⁠Lobby Bar- ⁠La Locanda Mediterranean Cuisine- ⁠La Fondue Swiss Restaurant- ⁠Executive Lounge- ⁠Pool Bar & Snacks- Christmas Gingerbread House- Napoleon French Patisserie - ⁠In Room Dinning- ⁠Banquets & EventsManaging a total team of 100 associates, 40 for Restaurants & Bars, 45 for Banquets & Events and 15 for Stewarding. Execute all Banquets, Conferences and Events operations. Creating Banquet, Food & Drinks menus. Bookings and guest satisfaction management. Purchasing, Stock & Inventory controls. Team management, establishing working shifts and hiring personnel. Training new staff members in luxury F&B service and LQA standards. Analyze Sales, PNL and Quality reports. Year Budgeting, F&B Costing and Prizing. Assist the Hotel Manager. Manager on Duty shift’s. Show less