
Timeline
About me
IT Service Delivery Manager w IT Kontrakt
Education

Iv lo w bydgoszczy
2000 - 2004High school certificate linguistic journalism class
Wyższa szkoła bankowa w toruniu
2014 - 2015Postgraduate diploma project management
Uniwersytet kazimierza wielkiego
2004 - 2010Master's degree politics
Wyższa szkoła gospodarki w bydgoszczy
2012 - 2013Postgraduate diploma human resources managment
Experience

Cukiernia sowa
Oct 2011 - May 2013ManagerManager of Soda Club & Lounge Bar - Supervisor of team counting 25 people- Human Resources Management (recruitment, coaching,)- Marketing Management (brand marketing, advertising campaigns, creative team)- Financial Management ( financial analysis, financial reporting, financial investments)- Customer Management ( solving complaints, taking care about VIP clients, taking care of clients demandings)- Organization and management of everyday functioning of Club & Lounge Bar

Sdl plc
Jun 2013 - Jun 2014Project coordinator- Initial customer contact (including price/contract negotiations) and customer contact during project lifetime - Preparing offers/quotations in cooperation with department managers;- Project Management:• setting milestones and identifying products,• controlling the budget,• choosing and allocating appropriate resources,• foreseeing risky situations and adapting the project plan to the demands of the project as it develops,• creating project documentation (status reports, query sheets, etc),• preparing project meetings (with clients, with team leaders/members),• overseeing deliveries, employing quality assurance procedures, Show less

Atos
Jul 2014 - May 2017Managing IT infrastructure projects for British clients, from both public and private sectors, based on the PRINCE2 and SCRUM methodologies, of which:- Responsibility for successful project delivery according to agreed scope, quality, time and budget;- Establishment and implementation of project management processes to ensure that projects are delivered efficiently as well as adhere to high quality criteria and customer expectations;- Managing multinational project teams consisting of IT engineers and other IT specialists;- Maintaining control and monitoring of progress against established baselines and tolerances;- Responsibility for overall coordination of activities in/around the project;- Responsibility for risk management and managing issues;- Responsibility for producing/maintaining project plans and teamwork assignments as well as adjusting project plans and/or resources assignments to meet changing needs of projects;- Liaising with suppliers and project products’ users;- Assembling project documentation as per PRINCE2 standards;- Caring about relations with clients – as the foundation of a fully successful project Show less - Creating advanced reports using MS Excel & MS PowerPoint- Consolidate data, push and drive initiatives throughout the organization- Produce presentations and present where appropriate. - Progress & Financial Reporting- Setup & maintain the templates to capture the financial information- Arranging meetings with clients- Management support - scheduling, planning, co-ordination, meeting minutes taking and reporting on further actions.- Quality service- Support recruitment process- Other back office co-ordination activities Show less
IT Project Leader
Mar 2016 - May 2017IT Business Specialist
Jul 2014 - Mar 2016

It kontrakt
May 2017 - Jun 2018It service delivery manager- Managing IT services for Roche- Managing multiple teams with total headcount 45-50 people- Upstaffing, recruitment- Contract management, contract negotiations- Budget Management- Risk Management- Change Management- Responsible for KPIs and SLAs- Organizing services in the way to use best ITIL practices
Licenses & Certifications

Building business relations with customer
CongressioJun 2015
Zertifikat deutsch b1
Telc gmbh - the european language certificatesJul 2008
Agile awarness level 1
Atos
Lean six sigma yellow belt
Atos
Master top coach
Roy martina experienceJun 2012
Itil foundation
Axelos global best practiceFeb 2016
Prince 2 foundation
Altkom akademiaJun 2015
Business process modeling
DevoteamMar 2015
Itil® intermediate certificate in it continual service improvement
Axelos global best practiceMar 2018
Honors & Awards
- Awarded to Ziemowit ŻywiołowskiAccolade Award - Bravo Atos May 2016
- Awarded to Ziemowit ŻywiołowskiBrand Hero Atos Feb 2016
- Awarded to Ziemowit ŻywiołowskiAccolade Award - Bronze Atos Dec 2015
- Awarded to Ziemowit ŻywiołowskiAccolade Award - Bravo Atos Jun 2015
- Awarded to Ziemowit ŻywiołowskiAccolade Award - Bravo Atos Apr 2015
Languages
- enEnglish
- frFrench
- geGerman
- poPolish
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