Experience

• 

  Hashoo group

  Feb 2004 - Oct 2006

  Guest services officer at pearl continental hotel lahore

  **PromotionsJoined as “Supervisor Restaurant Cashier”Promoted as “SUPV. Front Office Cashier”Further Promoted as “Guest Services Officer” **Certifications English Speaking & Fire Fighting**Achievements 1St Front Desk Champ ,I got this title three time **Responsibilities Guests check in and check out Settled guests accounts during stay & at checkout time. Complaint handling in any critical situation Take future reservations Develop relationship with guests for future business Personal & newly hired GSOs grooming Show less

• 

  Warid telecom

  Oct 2006 - Oct 2016

  Supervisor contact center

  **Promotions Joined as “Customer Service Representative” Promoted as “Floor Supervisor Contact Centre”**Certifications Organization Working Values & Culture (Royal Palm Country Club) Customer centricity (Pearl Continental Hotel Lahore) Collaborative Working & Leadership Excellence (Hospitality Inn )**Achievements Team of the month in August 2016 Supervisor of the month in August 2010 Employee of the month in November 2008 as CSR Ist Surprise Award as on May 2007 on good adherence record 2nd Surprise Award as on February 2008 on consistent performance**Responsibilities Supervise a team of C.S.Rs of different Queues Grooming of newly hired CSRs Maintain the service level Maintain high motivational level Achieve individual & team targets/KPIs. Irate customer handling & retention Observation on other Cellular competitors. Develop new Ideas & work procedures Up sell the products for more revenues Strong check up on team performance & adherence Take decision in sudden situations Customer Centric approach behavior Show less

• 

  Infofort - secure information management solutions

  Jul 2013 - Jan 2014

  Operation team member (prm)

  InfoFort :- A sister concern of ARAMEX Group (Logistics & Supply chain)**Responsibilities:- Deal with corporate clients of different nationalities & cultures Generating work orders to collect their official documents Handling client complaints & queries collection issues Strong coordination with departments during collection

• 

  Zameen.com

  Jun 2017 - Jan 2019

  Developed & Lead a Team of RepresentativeCreate Policies & ProceduresQuality AssuranceHiring & Training of newly representatives

  • Team Lead

    Jun 2017 - Jan 2019

  • Senior Team Lead

    Jun 2017 - Jan 2019
• 

  Beaconhouse group

  Jan 2022 - now

  Am business development & sales

  Central Territory Incharge