Experience

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  Afaq libya group آفاق ليبيا

  Jan 2013 - Sept 2013

  Développeur informatique
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  Dreaxlmaier sousse

  Sept 2014 - Oct 2016

  It operation on site

  •Active Directory Administration• Asset managment and imprium inventory• Network infrastructure maintenance• Diagnose and correct problems within the network, including various workflow issues.• Operating system updates, patches, and configuration changes.• System logs analyze and identify potential problems with different systems.• Hardware and software installation, configuration, and troubleshooting.• Incident management using the internal ticketing system program.• Provide in-depth technical assistance. Answer questions or solve problems in person orBy telephone or by electronic means. (First level and second level support).• IPST administration.• Monitoring the transfer of data inside MES-systems.• Support for MES-system updates.• Support for test stations, printers and scanners; Configuring them in the system. Show less

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  Dräxlmaier group

  Oct 2016 - Aug 2017

  Provided technical assistance to customers on inbound telephone tech support callsFirst contact for all 2st Level Support and Key-User employees of all Draexlmaier Sousse plants in their IS -TopicsAcceptance of Incidents and Requests through Ticket, Phone and E-MailAnalysis, qualification and forwarding of Incidents and Service Requests (i.e. Demands of users/customers regarding our IS/IT-Systems)Trouble Ticket System and Remote Management Work with ITSM tool, HEAT : unITe/ DSM AD, Exchange, IAM, iET Solutions Workcenter...Knowledge in IT-Domain and ITIL.Comprehensive of Business processes in an IT-EnvironmentFamiliarity with standard office applications (Outlook, Excel, PowerPoint, etc.)Good communication (written and spoken) with customers and Support TeamsTeam work and work under pressureLearning capability, challenge oriented and autonomyDevelop and maintain constructive working relationships with clients, peers, superiors, business stakeholders.Highly self-motivated individual with proven problem solving capability Show less Using the Incident Management System (iET Solutions,UnITe)IT Consulting.System Deployment Service.System integration.Operation service.Can access and fix nearly any computing platform, including Windows, Mac, Linux, iOS, BlackBerry and Android.Handling Virtualization Engines as Active Directory.Installing production servers: Example: HP servers prolyant fifth generation.Installation and maintenance of all types of printers, For Example: Laser printersMatrix and even plotters as ROWE.IT asset management.Client Management DSM NetInstall.Deployment of web servers, file servers and mail servers. Show less

  • IT Service Desk Technician

    Mar 2017 - Aug 2017

  • IT Support Technician

    Oct 2016 - Mar 2017
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  Community college of qatar

  Aug 2017 - Oct 2018

  It support engineering

  Being first point of call for all IT issues  Logging faults and managing response times  Diagnosing and resolving problems efficiently  Maintaining the integral security of business networks  Using the Incident Management System (Manageengine service Desk)  IT Consulting.  System Deployment Service. System integration. Operation service. Can access and fix nearly any computing platform, including Windows, Mac, Linux, iOS, BlackBerry and Android. Installation and maintenance of all types of printers, For Example : Konica Minolote , Kyocera Taskalfa, HP  IT asset management  Ensuring all hardware operates at its optimum level with latest updates and patches  Distributing relevant jobs to junior staff members and providing support when required Show less

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  Primary health care corporation

  Oct 2018 - Oct 2020

  Hict technical support

  Responsible for providing technical assistance to PHCC with a focus on the support needed to provide appropriate environments for the development of new systems / applications and user acceptance testing

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  وزارة الصحة العامة - قطر

  Oct 2020 - Nov 2022

  Information technology support technician
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  Ministry of education and higher education qatar

  Nov 2022 - now

  It support specialist