Experience

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  Cbus multimedia

  Oct 2018 - Mar 2021

  Event staff

  • Communicate with multimedia equipment rental vendors with documentation staff regarding the number and type of equipment used for the event• Create invoices for all expenses before and after the event• Make a rundown of the event and ensure that each event PIC meets the specified time

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  Pt. tiki jalur nugraha ekakurir (jne)

  May 2021 - May 2024

  Customer services specialist

  • Fully responsible for customer satisfaction via social media Instagram, Facebook, Twitter, and Websites that ask for package estimates, shipping rates, promo updates, and package problems • Work achievements: Communication with customers, handling reports with SLA (Service Level Agreement) to ensure the package is received by the customer, and problem-solving using WEB SalesForce and Microsoft Dynamics 365 CRM with a target of 95%• Help leaders create daily reports of packages that are constrained for escalation needs in each region's operations throughout Indonesia using Microsoft Office Tools• Presenting KPI week 4 in front of the coordinator Show less