Experience

• 

  Onsite solutions

  Apr 2006 - Dec 2013

  It technician

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Train computer uses on new software.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Install, modify, and repair computer hardware and software.• Ask questions to determine the nature of the problem to walk the customer through the problem-solving process.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.• Follow up with customers to ensure issue has been resolved• Gain feedback from customers about computer usage.• Run reports to determine malfunctions that continue to occur. Show less

• 

  Admiral administration, ltd

  Jul 2010 - Aug 2010

  It technician summer intern

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Train computer uses on new software.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Install, modify, and repair computer hardware and software.• Ask questions to determine the nature of the problem to walk the customer through the problem-solving process.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks(WAN) and other systems.• Follow up with customers to ensure issue has been resolved• Gain feedback from customers about computer usage.• Run reports to determine malfunctions that continue to occur. Show less

• 

  Deloitte

  Aug 2012 - Jan 2013

  Operations/solutions/ers

  • Assisted with planning, budgeting, vendor selection and quality assurance efforts• Monitored the work of contractors in the design, construction and start-up phases of security systems• Established and maintained vendor partnerships• Logged detailed and thorough records of maintenance performance • Entered numerical data into databases in a timely and accurate manner• Scanned documentation and entered into the database.• Reviewed and updated client correspondence files and scheduling database• Compiled quarterly budgets, financial spreadsheets, and organizational charts to improve office organization• Assisted with receptionist duties, file organization and research and development Show less

• 

  Office of residence life

  Sept 2014 - Dec 2015

  Computer programmer

  • Refactored numerous parts of codebase• Collaborated on implementation of automation into current workflow• Responsible for research, architecture and design of new features and functionality of existing web applications• Designed dynamic content tool for use by Insiders and clients • Maintain coding backend of Residence Life Sign-in System and forms using PHP, Jquery, JavaScript, Java and HTML.• Maintain and update Database Schemas to correlate with updated forms. Show less

• 

  Deloitte

  Mar 2016 - Apr 2016

  It consultant
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  Deloitte

  Oct 2020 - now

  • Manager

    Oct 2023 - now

  • Assistant Manager, Risk Advisory

    Sept 2022 - Sept 2023

  • Senior Information Technology Consultant

    Oct 2020 - Sept 2022