
Timeline
About me
Program Manager- Change Management
Education

University of hawaii at manoa
2001 - 2003Bachelor of arts, ethnic studies social sciences dean's list for academic achievementActivities and Societies: Service Learning Coordinator 2001-2003 UH Manoa Faculty Service Learning Institute 2002-2003 Continuums of Service Conference 2003 Adopt An Ahupua'a Socioeconomic Studies of Ethnic Groups, Community Service Learning, Hosting Job Fairs/Teaching Internet Job Search/Resume Classes to Economically Disadvantaged Communities, Public Speaking, Community Outreach, Program Presentation.
Experience

Seattle-king county private industry council
Jan 1997 - Jan 1999Administrative technician iiiProvided customer service and support for displaced workers and worker retraining programs. Maintained all Career Development Center materials, publications, scheduling, community resource referrals, administrative support, responsible for daily operations of center Job Search Computer Lab, Facilitated Internet Job Search Courses, assisted agency partners in providing comprehensive job seeker services to the general public.

The shack hawaii kai
Jan 1999 - Jan 2012Senior serverProvided excellent customer service in a high volume restaurant/sports bar. Trained employees, managed long-term customer base.

United states postal service
Aug 2007 - Jan 2008City letter carrierResponsible for all aspects of U.S. mail delivery.

Kent school district
Jan 2013 - Mar 2013Substitute para educator/administrative assistantPara Educator: Assist classroom teachers in planning, coordinating and providing services for students, parents and staff. Lead small group and one on one instruction.Administrative Assistant: Provide administrative support and health room services to school staff and students.
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Washington state department of social and health services (dshs)
Mar 2013 - Feb 2015Manage statewide caseload of Childcare Subsidy customers. Determine initial and continued eligibility, and inform clients of ongoing program requirements. Interview clients, analyze written and oral information, explain and decipher program requirements. Extensive documentation, data review and maintenance, verification and customer contact.
Financial Service Specialist - Childcare Subsidy
Mar 2013 - Feb 2015Financial Service Specialist III
Mar 2013 - Feb 2015

Wa department of children, youth, and families
Feb 2015 - nowManagement Analyst 4 Coordinator in support of technical assistance and workforce development services for licensing division. Deliver child health, safety and well-being training with data driven outcomes to licensing division staff with focus on child positive outcomes, early stabilization and timely permanency. Caseload management & licensing regulation of center, school age & family home licensed child care programs. Racial Equity & Social Justice Advisory Group Member.
Child Care Program Manager
Jun 2024 - nowWA CAP Customer Support Specialist
Oct 2023 - Jun 2024Workforce Development Training Specialist
Apr 2023 - Sept 2023Child Care Licensor-Social & Health Program Coordinator II
Feb 2015 - Apr 2023
Licenses & Certifications
- View certificate

Meeting facilitation
LinkedinDec 2023 - View certificate

Prosci® certified change practitioner
ProsciJun 2024
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