Experience

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  Hyundai motor america

  Oct 1998 - Jul 2002

  Diagnostic systems senior analyst

  Responsibilities included dealer mandatory special service tool program (coordinated with SPX/Kent-Moore), and dealer technical support of electronic, diagnostic equipment.

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  Applied technology center

  Jul 2002 - Apr 2005

  Automotive instructor

  Responsibilities included providing technical instruction and teaching state curriculum to high school students. Other responsibilities included student recruitment, retention, learning progression, assessment of students and maintaining industry contacts.

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  American suzuki motor corporation

  Apr 2005 - Feb 2007

  Regional technical trainer

  Responsibilities included providing technical instruction to automotive service technicians. Other responsibilities included providing input/feedback for future training classes, maintaining training center, planning training schedule, and maintaining records.

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  Hyundai motor america

  Feb 2007 - now

  District parts and service manager

  Responsibilities include analyzing, identifying, making corrective recommendations and follow-up in the areas of customer satisfaction, customer retention, and dealer profitability, including service and parts sales. Duties also include training, communicating, implementing, and assisting dealership service and parts managers to conform to policy and procedures. Train dealership personnel on new programs, assist dealers with warranty cost control, assist with consumer affair concerns, and arrange dealer assistance for difficult to diagnose vehicles. Show less