Experience

• 

  Texas state veterans home

  Sept 2013 - Dec 2013

  Resident advocate

  - Analyzed business problems and proposed a bariatric evacuation plan to mitigate potential issues should an emergency occur - Attended interdisciplinary staff meetings weekly to collaborate and ensure client status changes and demands were properly documented and acted upon- Communicated with 40+ clients and staff while acting as a liaison to resolve clients concerns

• 

  High tech high

  Sept 2014 - May 2015

  School counselor

  - Expanded Intern presence and practice by researching and accumulating resources into a Resource and Activity Manual for future interns.- Developed group therapy sessions through assessments of 25+ students- Scheduled and Co-facilitated over 100 social skill groups for clients who needed emotional and social support services.

• 

  Travis manion foundation

  Sept 2015 - May 2016

  Coordinator

  - Co-Managed trainings and annual events that educated veterans becoming mentors to at-risk youth and provided guidance to 40 plus volunteers- Tracked, analyzed, and ran reports on program data to ensure program effectiveness while assessing trends and results- Conducted research to gather information for implementation of a new program.

• 

  Operation homefront

  Aug 2016 - Oct 2019

  Program caseworker

  • Streamlined payment processes by preparing and submitting payment requests, maintaining accurate vendor records, and ensuring timely reimbursements.• Evaluated and processed over 600 applications using electronic resource materials, resolving client inquiries efficiently and meeting tight deadlines.• Designed and maintained training resources, including handouts, operational guides, and PowerPoint presentations, ensuring alignment with organizational policies and procedures.• Onboarded and trained new employees, fostering productive relationships and providing clear guidance on standard operating procedures to accelerate team readiness.• Identified and implemented process improvements, contributing to automation initiatives that simplified operational workflows and increased efficiency.• Compiled and organized detailed reports and materials, maintaining comprehensive records of completed work and ensuring data accuracy.• Escalated and resolved employee-impacting issues, collaborating with appropriate staff to address concerns and implement corrective actions.• Provided operational and administrative support to internal and external stakeholders, ensuring smooth day-to-day functioning and addressing escalations promptly. Show less

• 

  Wounded warrior project

  Oct 2019 - Jun 2022

  Program specialist

  • Developed and implemented process improvements to enhance the client experience and streamline team operations, ensuring updates were integrated into the program’s team website.• Coordinated with internal and external stakeholders to deliver tailored services, addressing client needs with a solutions-focused approach.• Prepared comprehensive case records, including case notes and financial documentation, ensuring compliance with organizational and reporting standards.• Allocated over $1.6M in grant funds in collaboration with Accounting, ensuring accurate and compliant financial disbursements.• Contributed to special projects, offering strategic input to optimize team processes and enhance operational efficiency, including Salesforce integration initiatives.• Streamlined operational workflows by partnering with external stakeholders to offload redundant tasks from client-facing teams.• Managed over 1,200 cases, adhering to strict confidentiality standards and ensuring seamless service delivery to clients. Show less

• 

  Operation homefront

  Jun 2022 - now

  Program caseworker

  • Optimize email distribution processes, reducing unnecessary task delegation, increasing operational clarity, and improving response time for operational communications.• Collaborate with IT teams to define requirements for system enhancements and improve operational infrastructure, implementing DocuSign processes to automate document handling, reducing manual efforts, and increasing operational efficiency.• Streamline resource accessibility by creating and updating the team’s SharePoint page, enhancing collaboration and operational efficiency.• Deliver client-focused support by managing an average caseload of 20 cases, resolving issues efficiently, and maintaining a seamless client experience.• Supervise and mentor interns, ensuring successful completion of tasks in alignment with both school and organizational requirements.• Manage administrative functions, including analyzing eligibility documents, managing email communications, scheduling appointments, and processing payment requests for 500+ cases with accuracy. Show less