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Bobbi Quigley

Bobbi quigley

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location of Bobbi QuigleyLewisville, Texas, United States
Phone number of Bobbi QuigleyView Mobile No.
Followers of Bobbi Quigley838 followers

  • Timeline

  • About me

    ITSM Leader / Product Owner

  • Education

    • Brookstone college of business

      1990 - 1991
      Certificate computerized accounting

      Activities and Societies: N/A Computerized Accounting

    • South sioux city high school

      1983 - 1987
      Diploma general studies

      Activities and Societies: DECA General Studies

    • Guilford technical community college

      1988 - 1991
      Associate's degree business/commerce, general

    • Guilford technical community college

      1988 - 1990
      Associates business

      General Business

  • Experience

    • Eds

      Jan 1991 - Jan 2008
      Incident / change manager

      I held several postions at EDS (now HP) throughout the years:Sr. Helpdesk AnalystSystems Administrator AssoicateHelpdesk CoordinatorTraining CoordinatorCommunications CoordinatorNewsletter EditorEUC (Desktop Support) AnalystSr. Administrative AssistantAdministrative AssistantSecretary

    • Gmac mortgage

      Jan 2000 - May 2011
      Incident / change manager

      Incident, Problem, and Change ManagementTeam LeadTrainingManaged processes and documentation.

    • Gmac / ally

      Apr 2008 - May 2011
      Sr. incident manager - bsa iii, team lead

      Team LeadTrainingIncident and Problem ManagementProcess Improvement

    • Vertex business services

      Nov 2011 - Mar 2015
      Major incident / change analyst

      Facilitate Change Advisory Board MeetingsService Delivery Management MeetingsIncident, Problem, and Change ManagementProcess Improvement and DocumentationReporting

    • Vce

      Apr 2015 - now
      Cms change management process owner

      Facilitate Change Advisory Board MeetingsProcess Improvement and DocumentationReporting

    • Dell technologies

      Jan 2019 - now

      • ITSM Focal / Product Owner

        Nov 2021 - now

      • Senior Release Engineer

        May 2021 - now

      • Change Manager

        Apr 2015 - now

      • Service Management Principal

        Jan 2018 - now

      • Service Manager

        Jan 2019 - Sept 2021

  • Licenses & Certifications

    • Itil foundations

    • Itil 4 specialist: drive stakeholder value

      Peoplecert
      Dec 2023

    • Improving your listening skills

      Linkedin
      Jun 2018
      View certificate certificate

    • Itil foundations - it service management (updated version)

      Peoplecert
      Nov 2016

    • Itil practitioner - it service design

      Peoplecert
      Dec 2016

    • Strategic thinking

      Linkedin
      Jun 2018
      View certificate certificate

    • The crux of the course: key takeaways from linkedin learning

      Linkedin
      Jun 2018
      View certificate certificate

    • Itil practitioner - it service strategy

      Peoplecert
      Dec 2016