Experience

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  National hospital insurance fund - kenya

  Feb 2008 - Apr 2008

  Internship

  • Network Administration and configuration• Software installation and upgrade• Providing end user support to internal staff• Troubleshooting of hardware and network devices• Maintaining tracking records of the machines for repair in the workshops so as to keep the SLA for repair.• Setting up meeting rooms for trainings by making sure that the network connectivity and projections are in operation.

• 

  Bon voyage limited

  Mar 2009 - Apr 2010

  System administrator

  • Creating and Maintaining Active Directory Users.• Keeping Inventory of all the softwares and hardwares and websites owned by the company.• Configuration and Maintaining of servers, switches and Hubs of the company.• Ensuring Data security and performing Important Data backups.• Networking and router configurations.• Creating Daily reports and reconciliations• Conducting training and providing end user support.• Ensure that office inventory are sourced for and bought at the right price.• Ensure that all the filling and office work is done to the standard.• Organize annual meetings with all the branch managers. Show less

• 

  Equity bank limited

  Nov 2010 - Nov 2015

  • Recommend and implement complete Technical Support solutions• Created, staffed, trained and managed a Technical Support (Service Desk)/ internal Customer Service department.• Supported pilot projects at customer locations. Managed the distribution of application releases. Interfaced with clients on a routine basis. Researched, designed, and developed application control scripts for all clients.• Reproduced, tracked, and resolved customer reported system failures.• Ensure all systems security processes and procedure are adhered to.• Setup and Configuration of Agency and Acquiring devices in TMS and WAY 4- Kenya, Uganda, Rwanda, Tanzania and South Sudan.• Using Proview, Net server and DB Manager to monitor POS, ATMs and Mobile Banking.• Working closely with service providers (VISA, Open Way, MasterCard, Amex, Interpay and Ingenico Support) to resolve, manage and upgrade on system issues.• Integration and setup of AMEX,JCB,CUP,DINERS cards in POS Terminal Management System TMS• Ensure that POS, ATMs, Mobile Banking Switch and Internet Banking are working as per the SLA. • Use of Proview, Net server and DB manager to Monitor POS, ATMs and Mobile Banking transactions• Configuration, integration and setup of Key major merchants i.e. Safaricom, Nakumatt, Tuskys and Naivas. Show less • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit. • Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.• Balance drawer daily, including periodic batching of cashed checks. • Refer customers to the proper department for issues that cannot be resolved at the teller line • Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. • Ensure teller station is properly supplied. • Follow all bank policies and procedures.• Cross-sell bank products and services. Show less

  • Channels Technical Support Senior Officer

    Dec 2011 - Nov 2015

  • Relation Officer Operations and Technical Field Officer TFO

    Nov 2010 - Dec 2011
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  Co-operative bank kenya

  Dec 2015 - now

  Ict card and e-channels

  Mobile Banking-Mcoopcash