Experience

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  U.s. army special operations

  May 1992 - Oct 2000

  Field artillery, ranger, intelligence analyst section chief

  Received and processes incoming reports and messages. Assists in determining significance and reliability of incoming information. Assists in integrating incoming information with current intelligence holdings and prepares and maintains the situation map. Assists in the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. Assists in the preparation of Order of Battle records using information from all sources and in the preparation of strength estimates of enemy units. Assembles and proofreads intelligence reports and assists in consolidating them into military intelligence. Prepares Intelligence Preparation of the Battlefield (IPB) products.Supervises the receipt, analysis, dissemination, and storage of intelligence information. Supervises the IPB process. Quality controls analysis performed by subordinates. Assists in the preparation of indicators to satisfy priority intelligence requirements. Provides indicators and current situation briefings to subordinates.Assist in leading and directing fire direction personnel. Lead 13P personnel in MLRS Platoon FDC. Plot information using firing capabilities charts, friendly and enemy situation maps.Supervise operations of FDC to ensure proper computations, plotting of targets and issuance of fire commands. Plans and organizes work schedules and assigns duties to fire direction personnel. Instructs and supervises personnel in techniques and procedures in computation of firing data. Reviews, consolidates, and prepares technical, personnel, and administrative reports covering fire direction activities. Supervise the operation and maintenance of equipment in a MLRS Battalion FDC/Operations section. Leads and instructs in techniques and procedures in computation of firing data. Leads and instructs FDC personnel in tactical fire control of a MLRS Battalion. Show less

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  Universal software solutions, inc.

  Jul 2007 - Sept 2009

  Project manager for versasuite

  As Project Manager, was comfortable with communicating at all levels, as client contacts include computer novices, health care providers, IT professionals, and executives. Was expected to problem solve escalations and interact with both internal and external clients, develop changes on the fly, as well as adjust development of current and future project elements to satisfy client needs; in addition to maintain a close understanding of the immediate business, report on applicable metrics, and ensure successful management of client/account relationships. Continuous use of MS Project, GANT charts, budget metrics, accounting and knowledge of HIPPA laws, HL7 compliance standards, and clearing house requirements for insurance payments.▪ Supporting the Training staff as new clients are being trained and set up for use of the software-Training and implementation of software for new clients; including set up of the software and consulting on the elements of their work flow, and the areas in which the software will make their work flow more efficient.▪ Project Management of large and small accounts. Managing the overall development, enhancements, modifications and template (Medical Charts) designs for their office use. ▪ Managing the delivery of the software and the scheduling of test, release, updates, and training, via network connection and database management.▪ Managing activities, and disciplines of all staff while at home office, and away on client locations. Developing resources and plans that kept healthcare cost low and productivity high.▪ Managed and built with the team opportunities to keep retention high and sick days low. ▪ Supporting clients through phone and online applications including Go To Meeting and Skype. Show less

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  Evolutions3

  Mar 2008 - now

  Principal consulting manager / president

  Develop programs that create awareness, motivation and provides tools to employees that help them adapt and maintain a well rounded healthy lifestyle. Research various parameters of each clients'' business model, industry and operation, in order to design specific program SOPs that are unique to the business's SOP and industry. Responsible for providing plan administration, participant communications and customer service of the company’s benefit plans and provides counsel to employees relative to their coverage and options according to established policy. • Develop, coordinate, manage, and maintain total wellbeing programming to reduce health risk, medical costs and encourage healthy lifestyles. • Participate as a member of the Total Wellbeing Committee. • Work with vendors and other HR associates to administer benefit programs, including Medical, Dental, Vision, Flexible Spending, Life, Fitness Facility, EAP, and LTD. • Answer employee questions regarding benefits and wellbeing program. • Manage and track monthly billings and premium payments. • Assist in drafting employee communications with respect to new benefits or wellbeing programming to provide continuing education. • Implement wellbeing related activities. • Examples include: health screenings, lunch and learn seminars, bloodmobile, flu-shots, fitness classes, etc. • Keep abreast of current national wellness and wellbeing initiatives and activities, developing a network of resources and contacts to use at DRC as appropriate. • Explore ideas and opportunities to personalize the program to increase employee participation. • Special projects as assignedExpierence in: Microsoft Office, Office 365, SharePoint, Dynamics, SalesForce, SAP, Microsoft Project, QuickBooks, Peachtree, DB Management Show less

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  Romano's macaroni grill

  Nov 2012 - now

  Service manager

  Management of Operational Excellence, people and building revenue. Service management over the quality of service provided to guest using the "OZ"​ Principle, and the Operational Excellence model; raising the bar in the quality of service guest expect at Romano's. Keeping the standard of daily operations, including but not limited to: -Scheduling staff in accordance to sales forecasting and projected guest flow-Management of staffing and scheduling in accordance to labor budget while still maintaining quality of service-Daily sales reporting and tracking of staff performance-Motivation of staff with incentives and rewards programs that also generate revenue and growth-Coordinate the training of all elements of Front Of House staff, preparing staff to exceed guest standards through constant development and mentoring-Continuous communication with team leaders and staff on the core values of the company, changes and how to execute as flawless as possible-Menu knowledge and the details of communicating kitchen operations to service operations, as to create a better bond and unity so that guest service is excellence-Management of the service provided to our guest through floor management; having our strongest staff in key positions to service guest but also assist with staff that are up and coming-Constant evaluation of our guest experience and correcting any areas of opportunity to better service our guest and/or develop our leaders on the floor-Creating weekly performance management matrix and goals for team development-Creating and monitoring the Catering team, as well as generating revenue for Cater service through guest retention and repeat service programsWhile constantly learning and developing in the roll of service manager, the goal has always been to mentor and develop others to be better, achieve more, and deliver a higher quality of service and standard than the norm. Show less