Experience

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  Telkomsel

  Feb 2014 - May 2016

  Customer service team lead
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  Citi

  Jun 2016 - Apr 2019

  Senior universal banker
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  Rpx

  May 2019 - Nov 2020

  Account manager osl west java

  Managing West Java Area :- Maintained strong business relationship, monitor and analyzed the client’s performance on a daily & quarterly basis.- Prepared and presented performance report, provided solutions and initiatives that benefits both parties.- Successfully achieved the target daily high (number of volume) by working closely with the client.- Closed client complaints by coordinating with internal stakeholders in investigating and finding the root cause of the complaints.- Negotiated and extended client contract agreements to ensure positive outcome for both parties.- Increase or growth Fedex with International service/products Show less

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  Shopee

  Dec 2020 - now

  Seller management lead west java / business development manager

  - Leading Relationship Manager from Shopee Express to make sure Maintained strong business relationship, monitor and analyzed the Sellers performance on a daily & quarterly basis.- Increase or growth of the West Java region in terms of the number of ADO and Sellers.- Analyze trends from deactivation sellers and find solutions to improve.- Prepared and presented performance report, provided solutions andinitiatives that benefits both parties.