Experience

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  Gap inc./gap

  May 2003 - Jan 2005

  Sales associate

  In my role, I delivered exceptional customer service by offering personalized fashion advice and sharing in-depth product knowledge, helping clients make informed purchasing decisions. I assisted customers with their inquiries, managed sales transactions, and ensured a smooth and pleasant shopping experience. Additionally, I demonstrated strong leadership skills by training and motivating staff, fostering a collaborative environment aimed at achieving and surpassing sales goals. My ability to guide and support my team contributed significantly to our store’s success and customer satisfaction. Show less

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  Fruits & passion

  Jan 2005 - Aug 2010

  Sales associate

  As a Sales Associate, I excelled in delivering exceptional customer service by prioritizing and addressing all customer needs with attentiveness and professionalism. I was responsible for generating detailed sales reports, performing cash reconciliation to ensure accuracy, and maintaining inventory levels to support efficient store operations. Additionally, I played a key role in visual merchandising, creating appealing and organized displays to enhance the shopping experience and drive sales. My role involved actively engaging with customers to understand their preferences, providing product recommendations, and resolving any issues promptly to ensure a positive shopping experience. Show less

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  Moffatt & nichol

  Sept 2006 - Nov 2008

  Administrative assistant

  In my role, I efficiently managed a multi-line VOIP system, directed calls, and handled inquiries. I provided secretarial support by managing correspondences, formatting project proposals and reports, and designing materials using Adobe Photoshop. I organized meetings, scheduled travel, and coordinated fundraising events, while overseeing an extensive office library, supply inventory, and a client database. I processed HR and accounting documents, assisted with expense reports and time sheets, and conducted weekly server backups. Additionally, I collaborated with the IT department to resolve technical issues, ensuring seamless office operations. Show less

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  Scotiabank

  Jan 2009 - Jul 2010

  Customer support representative

  As an administrative support professional, I efficiently assisted over 10 team members, including executives and financial advisors, while managing confidential materials with discretion. I processed tasks such as wire transfers and insurance renewals under tight deadlines and frequent interruptions, and effectively addressed customer inquiries and complaints with thoughtful solutions. My strong public relations skills facilitated professional interactions with a diverse clientele, and I was cross-trained in back-office operations, small business administration, and reception duties. I also provided training to internal staff to enhance their skills and improve team efficiency. Show less

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  Bodwell high school

  Jul 2010 - Jul 2014

  School counsellor

  In my role as a private school counsellor, I provided one-on-one bilingual counselling to over 100 senior international students from China, Taiwan, and Hong Kong, maintaining regular contact to monitor their progress. I facilitated ongoing communication between students, parents, and the school to support student retention and organized orientation sessions three times a year. I assisted marketers with prospective student inquiries and interviews, demonstrated sensitivity to confidentiality and diversity issues, and offered advice and intervention for academic, emotional, and social concerns. Additionally, I managed students' course selection, credit transfers, online registration, and graduation transitions while collaborating with fellow counsellors to ensure a cohesive case management system. Show less

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  St. john's school

  Aug 2014 - Jan 2020

  University & career guidance counsellor [former ib cas coordinator]

  As a university and career guidance counselor at this private high school, I provided tailored support to students and their families by delivering university information sessions, conducting individual interviews to assess academic and career goals, and guiding them through the university exploration and application processes. Annually, I coordinated Career Day and Interview Day for junior and senior students, engaging parents as presenters and interviewers. I organized and expanded the Art & Design Portfolio Fair, featuring over 25 global post-secondary institutions, and founded the University of California Evening event for Vancouver-area students. Additionally, I liaised with post-secondary institutions to keep students informed about admission requirements and offered one-on-one support for student applications. I also collaborated with teaching staff, provided TOC assistance as needed, and managed the department budget. Show less

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  Oncemorewithlove

  Jan 2020 - now

  Office manager

  As an Office Manager at an online stationery shop, I oversee social media and marketing strategies while building relationships with global stockists to enhance wholesale opportunities. I manage online inventory, customer relations, and delegate tasks effectively to streamline workflow and ensure productivity. Additionally, I address financial risks and bookkeeping, provide top-notch customer service, and manage vendor queries and collaboration opportunities.

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  Freelance

  Jul 2021 - now

  University guidance consultant

  As a contractual freelance university guidance counselor, I offer comprehensive support in crafting compelling university admission essays and provide expert counselling on university exploration and applications for post-secondary institutions across Canada, the US, and the UK. My role involves guiding students through the entire application process, from identifying suitable universities and programs that align with their social and academic criteria and career goals to offering detailed feedback and revisions on their personal statements and essays. I also provide personalized advice on application strategies, including understanding admission requirements, deadlines, and scholarship opportunities. By leveraging my knowledge of various educational systems and my experience in guiding students through competitive admissions processes, I help ensure that each student presents their strongest application and makes informed decisions about their educational future. Show less