Experience

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  Namru-3

  Aug 2009 - Oct 2009

  Summer internship

  -Participated in lab functions in a number of ways including (but not limited to) assisting mentors with guided research projects.-Attending technical meetings, seminars, and conferences; job and project shadowing with professional researchers; group mentoring sessions; networking with other interns. -Joining team and leadership events; touring labs; and other professional development activities.

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  International consultants - egypt

  Oct 2010 - Dec 2010

  Internship trainee

  1- Researched design of water treatment plants, specification, and manual to evaluate the preventive maintenance requirement of designed.2- Organized course about Foundations of modern preventive maintenance using computer.3- Responsible for a course "material, picking instructors, inform companies and water treatment plants all over the country and dealing with them, …etc" about "Foundations of modern preventive maintenance using computer"

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  British council

  Apr 2011 - Jul 2011

  Exam invigilator

  - Acquire knowledge of Exam standards & procedures. -Ensuring that all test day invigilation standards and procedures are met.-Ensuring the safety and security of assigned test material throughout the testing process.-Ensure all health & safety, child protection, and emergency procedures are carried out as prescribed. -Acting as the point of contact for all candidates on test day.-Escalating issues and consulting with the test day supervisor in the case of any exceptions or emergencies. Show less

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  British council

  Apr 2012 - Jul 2012

  Exam invigilator

  - Acquire knowledge of Exam standards & procedures. -Ensuring that all test day invigilation standards and procedures are met.-Ensuring the safety and security of assigned test material throughout the testing process.-Ensure all health & safety, child protection, and emergency procedures are carried out as prescribed. -Acting as the point of contact for all candidates on test day.-Escalating issues and consulting with the test day supervisor in the case of any exceptions or emergencies. Show less

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  Vodafone

  Mar 2013 - Aug 2015

  -Monitoring and analyzing key performance indicators (KPIs) to network performance, service quality, customer satisfaction, and operational efficiency-Conduct in-depth analysis of performance data, prepare performance reports, and present findings to senior management-Collaborate with cross-functional teams to develop and implement a performance management framework that aligns with the company's goals. As well, as setting performance targets and monitoring progress to ensure the company operates at its best Show less - Earned the highest Net Promoter Score (NPS) for assessing customer loyalty.- Act as a front-line interface with customers of Vodafone UK Customers.- Role involves responding to customers over the phone and resolving their inquiries.- The main purpose is to facilitate and provide a Vodafone global customer service standard.Responsibilities:• Gathering and clarification of functional and technical requirements• Analysis, design, and implementation of changes in the billing system based on the specification in the customer/maintenance requirements•Identifying hardware and software solutions.•Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Show less

  • Performance Manager

    May 2014 - Aug 2015

  • International account advisor

    Mar 2013 - May 2014
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  Etisalat uae

  Sept 2015 - May 2017

  Technical support specialist

  1- Offer superior quality of Service for High Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.2. Assisted in developing call center support protocol policies for all support advisors.3. Providing High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.4- Guiding in areas of professional matters as requested or needed5- Applying the FCR concept to all customer inquiries.6. Assisted in doing in-person support calls. Show less

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  Al tayer group

  Jun 2017 - Jan 2024

  Automotive technical support engineer

  Enhances dealer revenue and customer loyalty by1- Accepting ownership for accomplishing new and differentrequests. Exploring opportunities to add value to jobaccomplishments.2- Identify any issues in the process and offer solutions to enhancethe customer experience.3- Increase parts and service revenues by costing materials, supplies,and labor, calculating customer payment, including deductibles.4- Improve customer retention and loyalty by promoting theextension of the warranty and service5- Quality control (QC): performing inspection after work iscompleted on a vehicle to make sure that all required repairs wereperformed and that they meet quality requirements during theperformance of repair before vehicle delivery. Show less

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  Tesla

  Apr 2024 - Jul 2024

  Virtual service advisor

  - Provide the highest level of customer experience, collaborate with the service centers,Tesla support and sales, service &delivery partners to ensure we provide consistentcustomer experience- Review Service Requests for your region/country to provide the best option to resolve Customerconcerns; determine if customer concerns can be resolved over the phone or OTA (over the air),remote or assign it to the Diagnostic or Mobile Service Team as needed.- Responsible for pre-arrival readiness, including but not limited to, communicating, clarifyingmaintenance items, identifying parts requests, and making Service Visits to initiate parts requestprocedure and anticipate Customer Mobility where appropriate.- Set expectations for repairs in accordance with new and used warranty guidelines andspecifications- Greeting customers, conduct transactions, guide customers through corrections, and summarizerepair work performed- Meeting and exceeding individual KPI targets to contribute to productivity and customersatisfaction targets Show less