Experience

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  Ge healthcare

  Jan 2005 - Sept 2005

  Front desk receptionist

  First point of contact for onsite visitorsManaged very busy switchboard (over 400 extensions, 6 incoming lines), using Cisco Call Manager Attendant Console.Stock taking of stationary for the plant.Handled all in-bound and outbound postOrganised travel reservations

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  Ge healthcare

  May 2007 - Sept 2007

  Export co-ordinator and administrator in logistic dept

  Summer Contracts: May - Sept 2007 & May – Sept 2006Organised freight forwarders for road, air and sea freight shipments.SAP generated orders, delivery notes, transfer orders and invoices. Packing lists and legalisation documents.

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  Dsv - global transport and logistics

  Jul 2008 - Jan 2009

  Administrator, import / export operator in the road division

  Covering Maternity ContractPreparation of documentation for consignments of road freight for customers.Arranged with hauliers for transport of cargo, confirmed availability of equipment and agreed rates, maximised cost effectiveness, ensured accounting deadlines were met.Preparation of documentation for haulage & distribution department for the loading of cargo to vehicles.Preparation of Customs documents for export.Maintains customer records by updating account information and handling financial monthly statements. Show less

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  Abtran

  May 2009 - Apr 2011

  Sorting and tracking all inbound &outbound post /faxes on internal spreadsheetsProcessing applications within service level agreementReplying to customer email queries within service level agreement. Main point of contact for online E-Commerce queries/escalationsPreparing daily reconciliation and banking reports for the ClientCreating training documents relating to administration processes and providing training to new & existing agents Answering all inbound calls on the Product Specialist Assist Line and log all calls on the Assist Line Database and the Client’s Database Escalation contact Show less

  • Administration Customer Service Representative / Trainee Product Specialist

    Mar 2010 - Apr 2011

  • Customer Service Associate

    May 2009 - Feb 2010
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  Solarwinds

  Apr 2011 - now

  Assisting our Go-to-Market teams with subscription quoting and pricing, training & system improvements Providing front line support and services for SWI customers, partners and internal departments by investigating and resolving account and licensing queries.Handling queries via email, case management system and phone. Point of contact for escalated queries from customers and internal departments.Trainer / Coach to other team membersCreating training and SOP documents for internal and external use Providing front line support and services for SWI customers, partners and internal departments by investigating and resolving account and licensing queries.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Lead Go-to-Market Support Finance

    Jul 2024 - now

  • Order Management - Lead

    Mar 2023 - Jul 2024

  • Order Management Representative - Senior

    Aug 2019 - Mar 2023

  • Order Management Representative - Intermediate

    Jan 2017 - Aug 2019

  • Senior Customer Service Representative

    Apr 2015 - Jan 2017

  • Customer Service Associate

    Apr 2011 - Mar 2015