Experience

• 

  Ibm global process services

  Sept 2005 - Nov 2006

  Sr. executive

  Working for a UK voice process and troubleshoot for Technical issues. Handling 2nd level calls.

• 

  Syntel

  Nov 2006 - Mar 2011

  Lead trainer
• 

  Educomp solutions ltd

  Jun 2011 - Jul 2012

  Area manager

  Handling K-12 schools, handling a team of 30 plus executives, taking care of Client servicing, Negotiating with School authorities, Directors and trustees for favorable terms to meet project requirements, handling technical glitches, Up selling the product, take part in Seminars and showcasing the product to potential customers, conducting training drives in the school as well as for team, Evaluate/review performance of the team on monthly/quarterly basis and share one-on-one feedback, Formulating and driving retention and motivation programs across processes for the team, Accountable for new hire training of Managers/Asst. Managers/Resource co-ordinator, Accountable for closure of up-selling/program extension as per business requirement Overall responsibility to ensure smooth functioning of the 'Smart Class' program in all the schools in the allocated zone wrt to Smartclass program Show less

• 

  K-12 the curriculum company

  Jul 2012 - Dec 2013

  Business manager

  Handling Sales and Marketing for the complete West region, mainly Mumbai for the K-12 sector.

• 

  Pearson

  Aug 2015 - now

  Product Specialist

  • Assistant Manager

    Aug 2015 - now

  • Senior Territory Manager

    Aug 2015 - now