
Muhammad S.
Customer Service Representative

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About me
HR Generalist | Talent Acquisition | Recruiter | HR Operations | Payroll Management | Comp & Benefits |
Education

GOVT DEGREE COLLEGE, GULISTAN E JOHAR
2015 - 2017Pre-Engineering Science
S.M. PUBLIC ACADEMY
2013 - 2015Secondary School Computer Science.webp)
Iqra University (Official)
2018 - 2021Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General/Marketing/Accounting/Finance 3.12 CGPA
Experience

Envision International
Oct 2020 - Nov 2020Customer Service Representative
IMPRESSOLS
Jan 2021 - Aug 2021JOB RESPONSIBILITIES● Responded promptly to employee inquiries, questions, and complaints, providing guidance in alignment with company policies and procedures.● Managed the documentation and claims process for medical insurance cases for all employees, ensuring accuracy and efficiency.● Maintained meticulous records of employee documents and personnel files, ensuring compliance with regulatory requirements.● Conducted telephonic interviews and scheduled in-office interviews, facilitating the initial assessment of candidates.● Provided support to the HR Lead in the payroll process by compiling and providing attendance data, new inductions, terminations, confirmations, and leave forms.● Processed various HR-related letters, including Job Letters, Warning Letters, Permanent Letters, Bank Account Opening letters, etc., ensuring accuracy and adherence to company standards. Show less
Human Resources Coordinator
Jun 2021 - Aug 2021Human Resources Trainee
Jan 2021 - Jun 2021

Tafsol Technologies
Aug 2021 - Feb 2022JOB RESPONSIBILITIES● Maintained accurate employee data and updated accounts of all employment records, ensuring compliance with company policies and regulations.● Assisted in the recruitment and training processes for new employees across various departments.● Provided support to the daily operations of a bustling human resources department, including handling inquiries and administrative tasks.● Ensured the confidentiality of all personnel, office, and employment records, maintaining a high level of discretion and professionalism.● Supported the recruitment process by sourcing candidates and coordinating interview schedules.● Managed interview scheduling for the in-house recruiting team, including confirming availability of interviewers and interviewees, setting up meetings, securing meeting spaces, and conducting interviews as needed.● Facilitated the onboarding process for new employees, conducting orientations to familiarize them with company policies, procedures, and culture. Show less
Senior Human Resources Generalist
Dec 2021 - Feb 2022Human Resources Generalist
Aug 2021 - Nov 2021
%20Ltd..webp)
ProByte (Pvt) Ltd.
Feb 2022 - nowJOB RESPONSIBILITIES● Led the full-cycle recruitment process, from candidate sourcing to onboarding, utilizing platforms such as Indeed, LinkedIn, and various job boards.● Crafted compelling job descriptions and postings to attract top talent within the target market.● Utilized Applicant Tracking Systems (ATS) on Indeed and LinkedIn to efficiently screen applicant resumes and coordinate interviews.● Maintained meticulous records of shortlisted candidates post-technical assessments.● Facilitated the approval process for selected candidates, liaising with hiring managers, CEO, and higher management.● Managed seamless onboarding processes for new employees, providing access to resources and managing employee documents.● Oversaw the onboarding of new employees into HRIS and Attendance Management systems.● Served as the primary point of contact for queries and issues related to FlowHCM software, ensuring timely resolution and support.● Administering employee compensation and benefits programs, ensuring compliance with company policies and regulations.● Collaborating with finance and other departments to ensure accurate processing of compensation-related activities.● Providing guidance and support to employees on matters related to compensation, benefits, and other HR inquiries● Processed payroll accurately and addressed payroll-related inquiries promptly.● Responded to employee requests and questions regarding benefits and compensation, ensuring clarity and accuracy.● Managed the full and final clearance process for departing employees, ensuring all pending matters were addressed comprehensively.● Acted as a trusted point of contact for HR-related inquiries, effectively liaising with team members and stakeholders. Show less
Assistant Manager - HR Generalist
Jan 2023 - nowSenior Human Resources Generalist
Apr 2022 - Jan 2023Human Resources Executive
Feb 2022 - Apr 2022

The Techrics
Oct 2022 - nowHuman Resources Manager● Led the full-cycle recruitment process, from candidate sourcing to onboarding, utilizing platforms such as Indeed, LinkedIn, and various job boards.● Crafted compelling job descriptions and postings to attract top talent within the target market.● Utilized Applicant Tracking Systems (ATS) on Indeed and LinkedIn to efficiently screen applicant resumes and coordinate interviews.● Maintained meticulous records of shortlisted candidates post-technical assessments.● Facilitated the approval process for selected candidates, liaising with hiring managers, CEO, and higher management.● Managed seamless onboarding processes for new employees, providing access to resources and managing employee documents.● Oversaw the onboarding of new employees into HRIS and Attendance Management systems.● Served as the primary point of contact for queries and issues related to FlowHCM software, ensuring timely resolution and support.● Administering employee compensation and benefits programs, ensuring compliance with company policies and regulations.● Collaborating with finance and other departments to ensure accurate processing of compensation-related activities.● Providing guidance and support to employees on matters related to compensation, benefits, and other HR inquiries● Processed payroll accurately and addressed payroll-related inquiries promptly.● Responded to employee requests and questions regarding benefits and compensation, ensuring clarity and accuracy.● Managed the full and final clearance process for departing employees, ensuring all pending matters were addressed comprehensively.● Acted as a trusted point of contact for HR-related inquiries, effectively liaising with team members and stakeholders. Show less
Licenses & Certifications
- View certificate

Human Resources: Payroll
LinkedInOct 2021 .webp)
Research Project
Iqra University (Official)- View certificate

Human Resources Foundations
LinkedInOct 2021 - View certificate

Learning Word 2019
LinkedInOct 2021 - View certificate

Technical Recruiting
LinkedInOct 2021 - View certificate

Talent Sourcing
LinkedInOct 2021
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