Justin Kaczenski

Experience

• 

  Kroger

  Feb 2015 - May 2016

  Front End Supervisor

  • Ensured timely and positive interactions between customers and store employees• Managed and documented register finances on a nightly basis• Oversaw operations of all front-end employees and assigned job tasks as necessary• Provided resolutions and assistance for customer inquiries and concerns in person & over the phone

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  Dell Technologies

  Feb 2018 - May 2018

  Helpdesk Agent

  Contract Helpdesk Agent previously for DELL and then NTT Data - supporting Honeywell employees remotely in multiple regions

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  NTT DATA

  May 2018 - Nov 2018

  Helpdesk Agent

  Contract Helpdesk Agent previously for DELL and then NTT Data - supporting Honeywell employees remotely in multiple regions• Responded to IT Service Desk calls from Honeywell employees globally in all infrastructures including Warehouse, Distribution, Corporate, Technology, Administration & Management, etc.• Provided remote assistance for email and call inquiries related to network accounts, mass network outages, facility outages, internet connectivity, general desktop support, and more.• Assisted other helpdesk agents through live chat as an official chat-watcher to reach resolutions or determine best route of action to handle current calls• Monitored live metrics and call data to assist team during high call-volume hours• Documented, resolved or escalated computer, network, and mobile device issues using up to date technical knowledge• Reviewed and created new technical knowledge pages accessible to all helpdesk agents• Met end user expectations by utilizing high level customer service skills Show less

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  Country Music Hall Of Fame and Museum

  Feb 2019 - now

  • Assists with technical support of desktop computers, phones, laptops, printers, software, and related technology• Performs repairs and upgrades of various computer systems throughout the museum and facility• Inventories and tracks IT equipment and technology• Documents solutions and instructions of technical issues and helpdesk related processes• Responds to helpdesk requests and inquires from various constituencies• Performs the installation of desktop computers, phones, peripheral equipment, and software to meet organizational needs Show less

  • IT Systems Engineer

    Nov 2022 - now

  • IT Systems Analyst

    Feb 2019 - Nov 2022