Deep Vij

Experience

• 

  NTT DATA Corporation

  May 2003 - Oct 2009

  Managed the development of all new interfaces by daily coordination with Offshore Business Connector team.• Designed and implemented flow services for inbound, outbound, and FTP-based interfaces using Business connector developer to connect SAP and third-party applications.• Identified interface failures within a network of 250+ SAP Business Connector interfaces, facilitating the resolution of technical support issues and implementing FMEA methodologies to enhance system robustness.

  • SAP Deployment Integration Lead & Technical Analyst

    Jan 2006 - Oct 2009

  • SAP Integration Engineer

    May 2003 - Jan 2006
• 

  EBay

  Jan 2010 - Mar 2024

  Managed the Legal IT Portfolio that included strategic prioritization of projects while leading a team of Business analysts, Project managers and technical leads to bring system cohesiveness and future thinking to Legal’s technology landscape.• Facilitated stakeholder alignment on business needs and opportunities, leading the creation of a long-term vision and actionable roadmap for enterprise Legal systems across practice areas including Data Governance, Privacy, Intellectual Property, Ethics & Compliance, Corporate Governance, and Government Relations• Operationalized Privacy controls and regulations such as GDPR, CCPA etc., overseeing the implementation of Privacy Risk assessments and GDPR-Records of Processing Activities for the entire organization• Defined processes and constructed a Privacy Rights Management platform to facilitate the fulfillment of Subject Access requests and Deletion requests for both employees and eBay customers, encompassing personal information resulting in significant time savings• Mitigated risks by spearheading the development of a strategic roadmap for Data Governance in a newly established role, implementing tailored retention & deletion policies across all Corporate IT systems, including email, Cloud, and on-prem collaboration and messaging platforms, as well as over 200 corporate applications, that resulted in the removal of 500TB of data from Network drives, optimizing data footprint and ensuring compliance• Recognized the inefficiency of manual notifications to eBay data processors regarding deletion obligations, leading the initiative to automate the process through the development of a new tool, overseeing its conception as both Product and Program Manager, resulting in significant time savings of 30 minutes per email for each of eBay's 19,000 vendors• Led IT Risk management team for cross functional program management of SOX, Internal Audits, Business continuity planning and Tech recovery for all corporate IT Show less Directed a Global IT L2 support team overseeing 4 regional managers across AMER, APAC, and EMEA regions, as well as VIP• Support, managing approximately 120 indirect reports. Provided expert guidance on process and service improvements,consistently exceeding service-level agreements (SLAs) to ensure optimal support for eBay employees.• Steered conversion of 40 Alternate Workforce members to full-time employees, strategically optimizing budget expenditures while bolstering organizational capacity and talent retention initiatives.• Slashed Mean Time to Resolve (MTTR) of IT tickets by 600% by leading the implementation and global expansion of IT lounges across eBay's offices worldwide, achieving an average customer review rating of 9.2.• Revolutionized the onboarding process, implementing a white glove service for new hires to customize their technology needs, resulting in exceptional Day One experiences, heightened productivity, and enhanced talent retention. Show less Managed $4.5M HR technology portfolio for Global HR organization under Office of the CIO. Led implementation, integration, and maintenance efforts, ensuring compliance and optimizing system performance.• Spearheaded cross-functional program management and delivery of a cutting-edge HR portal with a customer-centric design, offering personalized experiences for employees and managers. Contributed to eBay's recognition as one of the 'Top 10 Best Intranets of 2018'• Reduced time to hire and enhanced talent management capabilities by leading the integration of Workday Recruit, Onboarding, and Succession Planning modules into Workday HCM, resulting in improved data consistency and streamlined processes.• Optimized operational costs and resource utilization by effectively managing budgeting, resource planning, and allocation while overseeing vendor relationships for all SaaS products.Managed a $4.5m portfolio for HR technology department under office of the CIO supporting Global HR org Show less Managed the Enabling Functions - Corporate Communications portfolio, overseeing resource planning, strategic project prioritization, and shaping a clear roadmap for the next three quarters for eBay/PayPal Intranet.• Served as Senior Business Analyst, led projects by reviewing proposals, comprehensively understanding project objectives, defining scope, and accurately estimating project cost and effort.• Bridged the gap between business needs and technical solutions through cross-functional collaboration with diverse teams, including Workplace Resources, Global Product & Technology, PayPal Risk, and PayPal User Experience fostering trust and streamlining project execution.• Managed WebTrends analytics tool as the sole point of contact and platform owner, responsible for managing the roadmap, driving feature innovation, overseeing report development, and facilitating vendor engagement to ensure optimal utilization and effectiveness of the tool. Show less

  • Sr Manager, Legal Technology

    Nov 2018 - Mar 2024

  • Sr Manager, Global Service Delivery

    Jan 2018 - Oct 2018

  • Manager, HR Technology

    Apr 2014 - Dec 2017

  • Portfolio & Resource Manager - Corporate Communications Technology

    Jan 2010 - Mar 2014
• 

  SoFi

  Apr 2024 - now

  Sr Staff TPM Data Governance