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Diana K.

Diana K.

Personal Assistance to the director and Front office Executive

Followers of Diana K.3000 followers
location of Diana K.Bengaluru, Karnataka, India

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  • Timeline

  • About me

    Administration Manager at Stakeboat Capital

  • Education

    • TUNBRIDGE HIGH SCHOOL

      -
      High School

    • ISMS - United Kingdom Accreditation Services

      2010 - 2012
      Master's Degree Human Resources Management/Personnel Administration, General A

    • DAVARS COLLEGE OF COMMERCE

      2001 - 2002
      DIPLOMA Diploma in IT Secretaryship B

    • JYOTHI NIVAS COLLEGE

      1999 - 2001
      II P.U.C COMMERCE

  • Experience

    • Genesys International Corporation Limited

      Apr 2002 - Nov 2002
      Personal Assistance to the director and Front office Executive

      Handling the front office Attending to incoming / outgoing callsAttending to visitors / fixing of appointmentsPreparation of official letters independentlyCouriers-dispatching / receiving, filing of airway bills (domestic / international)Hotel bookings – domestic and internationalTravel arrangementsMaintenance of staff records / leave detailsStock (incoming and outgoing) / official files etcFixing appointments / other schedulesScreening of Bio-data’s / CandidatesReceiving and documentation of confidential lettersAccess to the internet i.e. Downloading / sending and forwarding / mailsFiling mails and other documents subject / date wiseConference management / Office get – together’s / office outings etc Show less

    • Transworks IT Services Pvt. Ltd an Aditya Birla Group

      Apr 2003 - Oct 2004
      TRAINER

      Educating newly joined agents on the specified products (credit cards)Educating specialists on selling skills / techniques and communication skillsConducting the required product written and oral testsConducting mock calls and evaluating the specialists on the same Recruited specialists for the campaignMaintained daily internal reportsInteracting with external and internal clients for all operational activitiesPreparation of presentations and weekly reviews for the operation managersHandling the team to bring them up to power with the agents on the floorsOn the floor coaching for specialist who are below the campaigns required targetsRemote and shadow monitoring for the entire campaign Documented feedback imparted to agents who fall below campaign targetsQuality monitoring and documented feedbackPart time verification of sales made by the specialists on a daily basisRelationship management with clients Show less

    • Marks & Spencer

      Jun 2005 - Sept 2006
      Admin Executive & Personal Assistant to the Regional Head and the Country Manager

      Interacting directly with the clients in United Kingdom, Sri Lanka, Bangladesh and India.Excellent organizational skills, highly methodical and detailed High level of customer service / telephone skills. Manage in / out bound, courtesy, RSVP and follow-up callsIndividual correspondence maintenance and updating of calendarsFix appointments, organize meetings, conference calls maintain the administrative and operational activities, providing secretarial support effectivelySpecialized in liaison work and networking between branch offices and clientsFiling: personnel and official (regions and clients)Preparation of various letters: business, visa, bank statements/ legal documents (drafts etc)Power point presentations – simple Travel help desk: International and domestic- organize for visa, travel itinerary / agendaContact clients and schedule meetings with clients while on travel Show less

    • Federal Express Corporation

      Feb 2007 - Sept 2010
      Senior Sales Coordinator

    • BMR & Associates LLP

      Feb 2011 - Sept 2014
      Executive Assistant

      Assisting the Partner / directors and a couple of managersCalendar managementRaising of invoicesInteracting directly with the clients in India and abroad.High level of customer service / telephone skills. Manage in / out bound, courtesy, RSVP and follow-up callsIndividual correspondence maintenance and updating of calendarsFix appointments, organize meetings, conference calls maintain the administrative and operational activities, providing secretarial support effectivelySpecialized in liaison work and networking between branch offices and clientsFiling: personnel and official (regions and clients)Preparation of various letters: business, visa, bank statements/ legal documents (drafts etc)Power point presentations Travel help desk: International and domestic- organize for visa, travel itinerary / agendaContact clients and schedule meetings with clients while on travel Show less

    • Interocean Ship Repairs LLC

      Feb 2015 - Mar 2017
      Secretary

      OFFICE MANAGEMENT & ASSISTANCE to Managing Director

    • Eton Institute

      Apr 2017 - Oct 2017
      Corporate Coordinator

      Corporate Coordinator

    • Fairtrade Network of Asia & Pacific Producers ( NAPP)

      Jul 2018 - Jul 2019
      Executive Assistant cum Office Administration & HR Support

  • Licenses & Certifications

    • Secretarial Training in Dawars College of Commerce