Angela Bukowski

Experience

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  Macerich

  Nov 2004 - Jan 2007

  Guest Service Representative

  Assist customers, contractors & mall employees with questions and concerns. Train new employees to comply with company policies and procedures. Schedule Guest Services employees to guarantee adequate coverage at all times. Work with the management, security, and maintenance teams to ensure smooth operations. Assist marketing department with fundraisers and mall events.

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  AmeriGas

  Oct 2013 - Aug 2014

  Customer Relations Coordinator

  Acted as a company liaison for both the external and internal customers through email, phone & face to face interactions. Conduct daily tasks vital to the functionality of the company on a local & corporate level. Ambassador of an iPad-based Mobility Routing system. Responsible for payroll entry & data collation. Assisted District Manager as needed with daily/weekly assignments. Extensive knowledge and use of SAP CRM database.

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  AngelVision Technologies

  Aug 2014 - Feb 2015

  Director of Human Resources

  Plan and execute employee related meetings, training sessions, and events. Handle employee enrollment for all benefit options, including Healthcare, 401K & Life Insurance. Enforce company policies and implement conflict resolution procedures, while considering employee and stakeholder needs.

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  Fred Real Estate Group

  Apr 2015 - Mar 2018

  Director of Business Operations

  Conduct data analysis to establish user and market research methods to identify and drive regional key metrics. Perform info gathering and documentation to source and implement business tools, with a focus on optimum efficiency and organization. Develop end user documentation and training materials for brokerage transitions and/or new team members. Communicate operational needs to stakeholders and all other departments to establish standards and end user acceptance.

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  Ab branding & design

  Jan 2018 - Jun 2020

  Marketing Strategist & Designer

  Partner with clients to create an authentic brand experience, while developing a strategy for implementation. Conduct user research and utilize analytical findings to further understanding of the user. Design all aspects of new templated websites, including copy, content, and imagery. Establish asset management system based on client needs in addition to designing print and digital marketing materials.

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  The Landmark Inn & The Captain Whidbey Inn (temp)

  Apr 2019 - Oct 2020

  Operations Manager

  Optimize daily operations while prioritizing administrative support and documenting user research for all departments. Collaborate with the analytics, marketing, and events teams for cross-project coordination and revenue projections. Oversee guest satisfaction and maintain property's industry influence and social media presence. Provide enhanced customer insights and operational recommendations to stakeholders and hospitality partners.

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  Freelance

  Sept 2021 - now

  Data Analytics Student/Research Collaborator