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Kartik Phule

Kartik Phule

Technical Support Executive

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  • Timeline

  • Skills

    Itil
    Incident management
    It service management
    Service delivery
    Bmc remedy
    Solution architecture
    It operations
    Service desk
    Change management
    Pre sales
    Unix
    Enterprise architecture
    Service management
    Virtualization
    Cloud computing
    Disaster recovery
    Bmc remedy ar system

  • About me

    Remedy Technical Lead, SaaS/OnDemand at BMC Software at BMC Software

  • Education

    • ST Ursula High School Pune, India

      -
      Secondary Certificate

    • St. Ursula High school

      -

  • Experience

    • VCustomer

      Jul 2004 - Jun 2006
      Technical Support Executive

      Worked as a Technical Support Executive and assisting Customers to configure Linksys Wired and Wireless Router

    • Cognizant

      Jun 2006 - May 2010
      Sr. Executive in Change Management

    • BMC Software

      May 2010 - Nov 2016
      Remedy Technical Lead, SaaS/OnDemand at BMC Software

      My goal is growing inside this company and having capabilities for all requirements by doing my job and handling my task in aim to reach the company expectations.o -Leading the Asia Pacific Team for SAAS Remedy On Demand Operations.o -Troubleshooting issues across ITSM application.o -Knowledge of UDM and RBE with troubleshooting expertise.o -Providing Technical Support on BMC Remedy ITSM Application with Versions 7.6 onwards till 9.1.o -Monitoring the Environment and proactively and reacting to resolve any Critical Alerts,o -Troubleshooting, Analyzing and testing issues logged by business customer in Americas, EMEA and Asia Pacific Regiono -Researching and logging defects, future enhancements and co coordinating with L3 or Development for the changes.o - Install and configuration BMC Remedy applications which Includes AR Server, Midtier, ITSM and SRMo - Designed and Developed SRD's using SRM, configuration of service offerings o - Supporting Customers for their Remedy OnDemand Solutionso - Customize BMC Remedy applicationso - Implement integrations with BMC Remedy applicationso - Troubleshoot and support BMC Remedy based applications and systemso - Draft technical installation, configuration and customization specification documentso - Conduct requirements gathering workshopso - Draft use cases and functional requirements documentso - Communicate strategies and best practices for product implementationo - Demonstrate BMC Remedy products functionality to customerso - Respond to customer requests for product or solution informationo - Provide technical assistance in a pre-sales capacity Show less

    • Atos

      Nov 2016 - now
      Senior Consultant

  • Licenses & Certifications

    • BMC Remedy ITSM Certified

      BMC Software
      Sept 2010

    • Scrum Master Certified (SMC)

      Scrum.org
      Sept 2022

    • ServiceNow Certified System Administrator

      ServiceNow
      Sept 2022

    • Support Certified Professional

      Service Strategies
      Aug 2011

    • BMC Certified Remedy Administrator

      BMC Software
      Jun 2010

    • BMC Service Request Management Certified

      BMC Software
      Jul 2010

    • ITIL v3 Foundation

      ACCEO Home, Garden and Building Supply Solutions
      Apr 2011