Chloe Davies

Experience

• 

  YMCA Victoria

  Jun 2002 - Jan 2012

  • Program Director

    Dec 2009 - Jan 2012

  • Leisure Services (various roles)

    Jun 2002 - Dec 2009
• 

  Victorian Electoral Commission

  Oct 2012 - Oct 2013

  Corporate Services

  Manage public incoming correspondance, FOI requests and electronic communicationsAssess Infrigement Review requests Call centre supervisionSupport & faciliate educational programs:*Secondary School Civics ciriculum & teacher support*Homelessness outreach and education *CALD community outreach and education

• 

  YMCA Victoria

  Sept 2014 - Sept 2017

  Management and transition of: Carlton Baths Kensington Community Recreation Centre The Hub @ Docklands North Melbourne Community Centre Responsible for leading the Adrenaline program model across Victorian YMCAs to modernise the health and wellness offering to the communities we serve.

  • Centre Director/Manager

    Oct 2013 - Sept 2017

  • Functional Training Manager

    Sept 2014 - Sept 2015
• 

  Banyule City Council

  May 2017 - May 2020

  Business Development & Engagement Coordinator

  Leading Council managed leisure centres overseeing portfolios:Customer Experience (incl. digital transformation) Developing & delivering continuous improvement projects Strategic Planning Marketing, Advertising & BrandCommunity Engagement & outreach Equity & Grant programs

• 

  Rural City of Wangaratta

  May 2020 - Apr 2021

  Sports, Aquatic & Events Precinct Manager

  Led the formation and transition of the Sports, Aquatic & Events Precinct from contract and committee managed facilities to primarily council managed. Key projects: *Developed and negotiated a Greenfield EBA *Transitioned tendered contract of leisure families to in-house model during COVID lockdowns *Managed $250k capital works *Designed and implemented new business model for the Wangaratta Sports & Aquatic Centre *Led all contracts, tenders, and IT services related to WSAC, including HRIS, POS & OHS implementations. *Managed new $17m pool opening*Successfully obtained a Grant from SRV for $4.5mil future expansion of facilities in precinct *Led partnership with “The Academy” providing alternative schooling options for Wangaratta youth Show less

• 

  Banyule City Council

  May 2021 - May 2022

  Delivered a complete re-design of the Civica Authority Application roles and security structure to support increased audit result in ASCS Essential Eight Maturity model. Led a team of phenomenally smart humans to deliver a project with increased consultation, support and user engagement, resulting in a near seamless Go Live due to redesigned UAT process.Managed the implementation of a new cross organisation booking and ticketing application, replacing 5 applications with one, and improving customer access, data collection & security, removing low value work and manual processes. Show less

  • IT Applications Project Manager (contract)

    Jan 2022 - May 2022

  • Senior Continuous Improvement Officer (contract)

    May 2021 - Jan 2022
• 

  Whitehorse City Council

  Mar 2022 - Jul 2023

  Service Excellence Specialist

  Driving organisational transformation through facilitating service reviews, service re-design and planningCollaborating & guiding staff teams while engaging with our community to adapt services to current and emerging trends Evolving identified services to remain relevant, contemporary and responsiveEnsuring services align with organisational strategy and are operating effectively and efficiently

• 

  Darebin City Council

  Aug 2023 - now

  Transformation Lead

  Lead delivery of the organisational change program & organisational strategy. Collaboration with business & program leads to ensure adequate resourcing & governance across organisational priorities. Develop and manage change capability & business readiness, communications and outcome measurement framework. Develop & embed Project Management Framework & support digital & technology adoption. Head cheerleader, coordinator & supporter of transformation programs.