Hend Shemeis

Experience

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  Medical Reference Clinics (MRC)

  Jan 2017 - Dec 2017

  Public relation manager

  • Coordinating all public relations activities• Developing a media relations strategy, seeking high-level placements in print, broadcast and online media

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  Smile Infinity®

  May 2018 - Apr 2021

  Operation supervisor

  • Quality specialist measures all key performance parameters related to patient satisfaction and needs reflected in monthly packages & offers• Quality improvement processes related to patient trip started from registration• Follow KPIs foe stuff and define next step for improvement• Manage supply chain and put a plan to achieve targeted cost reduction

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  JedMed Health Center

  Apr 2021 - Nov 2021

  Operations Manager

  • Operating supervisor in Dermatology department• Quality officer measure the improvement processes related to Patient trip started from registration (Open & close the file) also Patientsatisfaction (Communication with our staff, devices, packages &offers) then give final report to medical team• Attending meeting with social media influencers, that could reflect positive aspect on the client needs

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  Masante Aesthetic Clinic

  Nov 2021 - Feb 2022

  Operations Manager

  Operating supervisor in Dermatology departmentMonitoring and assisting internal marketing (Ex... educational materials providing to patient)Training activity organizer for medical and non-medical team (workshops, events, and companies educators)

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  Lotus Dental Clinic

  Feb 2022 - Oct 2022

  Social Media Marketing Manager

  • Perform research on current benchmark trends to increase the audience engagement which reflect on customer acquisition • Design and implement social media strategies to align with Clinic goals and review impact on ROI, • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)

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  Andalusia Group for Medical Services

  Nov 2022 - Sept 2023

  Operations Manager

  • Developing and monitoring departmental goals and objectives for all stuff to improve the patient experience which reflect on ROI • Managing the healthcare facility's policies and procedures, ensuring that best practices are followed which reflect in patient retention • Participate in a supply chain & HR cost reduction plan • Review media offers before published in social media and this reflects on patient acquisition • Facilitated effective communication and coordination between departments (Marketing,Supply chain…etc) & Center team which lead to best time utilization • Participate in recruiting and hiring process for experienced staff in the potential specialty Surgey,Gyna,Dental,Derma…etc Show less

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  Nostalgia Clinic

  Sept 2023 - now

  Operations Manager