Christina White

Experience

• 

  Randstad USA

  Jun 2012 - May 2014

  Senior Pension Administrator

  • Routinely monitored Trusteeship Processing participant correspondence, verifying correspondence heeded departmental regulations and policies and, subsequently, provided recommendations for action.• Assisted in processing backpayment and recovery adjustments through agency’s Payment Adjustment Calculation System (PACS); abetting in guaranteeing that benefit determinations did not exceed guaranteed Employee Retirement Income Security Act (ERISA) limits.• Assisted in constructing participant database through data entry from verified source documents; preparing plan file for actuarial valuation of participant benefits and composite present value of trusteed plan.• Reviewed participant files to ensure all required actions for case has been completed in accordance with closure processes listed in the OBA manual. Provided resolutions for successful closure of a participant’s file for transfer to post-valuation administrator. • Validated data sample of participant database by ensuring data matched verified source documents; confirming accuracy of participant database.• Verified ledger funding amounts through agency’s Ledger Reporting Program; ensuring administered pensions were accurately paid. • Documented Ledger loads of annuity, special, adjustment, lump sum and off-cycle checks, weekly, through the Paying Agent Acquisition Support (PAAS) Metrics System; guaranteeing that pension paying agent fulfilled funding contract.• Reconciled trial balance variances for approximately 50 retirees per month; assuring that agency and paying agent funding accounts matched before monthly pension check run. • Processed electronic Check Action Request Forms (eCARFs), in agency’s web portal, requesting paying agent to Stop & Reissue participants’ checks, return check to trust, or delete an ACH account; ensuring timely resolution of outstanding checks and death recovery payments. Show less

• 

  Zimmerman Associates, Inc.

  Jun 2014 - now

  • Created the Planning, Performance, Productivity and People (P4) departmental web app for the Center for Drug Evaluation and Research (CDER), automating work assignments for consulting staff.• Developed the Transfer Tracking Tool (T3), leveraging Microsoft© Power Platform and SharePoint Lists, to monitor box content sent to the Federal Records Center (FRC), replacing 2 legacy Microsoft© Access databases. Tracks documents and their locations in CDER Document Room, supporting search and reporting needs.• Launched a searchable catalog for the Office of Nonprescription Drugs (ONPD), aimed to grant public access to over 5,000 over-the-counter (OTC) drug documents within 4 months. The catalog supports industry requests for drug orders and CARES (Coronavirus Aid, Relief, and Economic Security) Act-related activities. Show less • Implemented the Records Inventory Tool for the Records, eDiscovery, Risk Management & Records Management Team (RERM/RMT), digitally transforming record identification from Microsoft© Excel to a user-friendly agency-wide data entry tool. This tool aligned with NARA's M-23-07 directive for federal agencies to digitize permanent records by 2024.• Developed the Records Inventory Portal, a data visualization and reporting tool for data captured in the Records Inventory Tool. Enhanced records transparency for all 18,000 employees, automated report creation and reduced report generation time and improved overall data accessibility. Show less • As Product Lead, I spearheaded an automated solution for the Benefits Payment Division (BPD) to assess payments' recovery status and integrate overpayments into PBGC's debt recovery system. Reduced overpayment notification time from 30-40 days to 1 day, boosting productivity by 97%. • Performed a successful data review (Ormet) for the Data Management Division (DMD), identifying and rectifying data entry inaccuracies in a 70,000-element dataset within 5 days. Achieved an 83% improvement in project production, saving 30 days of manual research for the team during their database certification process.• Collaborated with stakeholders to convey insights on benefit payment processes by merging diverse data sources, conducting in-depth analysis, and presenting data visualizations. This collaboration initiated the eCARF to Recovery process improvement initiative backed by 3 senior directors and one senior manager. Show less • Led the development and implementation of the Courtesy Letter Engine, streamlining Recovery team operations. Issued 4,000 letters annually (average of 330 per month), reducing labor hours by 50%. Saved time and costs by preventing 74% of recovery cases from progressing to the issuance of a federal subpoena.• Replicated a significant Forrester research project for the Missing Participants Program (MPP) that located and contacted 7,000 participants with uncommenced pensions. This task utilized geospatial data visualization, distribution graphs, and pivot charts for customer segmentation. Became the primary contact for program data requests, securing substantial reporting work from competing firms.• Transitioned staff from legacy web portal to Microsoft SharePoint through web scraping, text parsing, and meticulous data migration, enabling the department to meet crucial decommissioning deadlines from previous web solution. Show less • Created the Defined Benefit Service Support (DBSS) monthly reporting template for supervisors and quality review team, streamlining data collection for contract reporting to the Office of Benefits Administration (OBA). This standardized system reduced reporting efforts by 4 hours per bi-monthly session, enhancing program management reporting productivity by 50%.• Established the DBSS Dashboard as a strategic management tool, synthesizing contract metrics, quality performance, and crucial data points to align with and achieve contractual objectives, fostering enhanced data management and reporting efficiency.• Produced reporting tools and provided leadership with process documentation for quality review, monitoring accuracy, timeliness, and establishing key performance indicators (KPIs). Enabled data-driven insights, performance tracking, and ensured contractual obligations were met. Show less

  • Product Business Analyst

    Nov 2021 - now

  • Records Analyst

    Nov 2018 - Oct 2021

  • Senior Pension Administrator

    Oct 2017 - Oct 2018

  • Senior Business Systems Analyst

    Oct 2016 - Oct 2017

  • Quality Review Analyst

    Jan 2016 - Sept 2016

  • Senior Management Analyst

    Jun 2014 - Dec 2015