Deep Enrich
Girija Narayanasami
Quality Analyst
150 followers
Chennai, Tamil Nadu, India
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About me
Senior Manager at HCL Technologies
Education
University of Madras
1998 - 2003Bachelor's Degree Electrical and Electronics Engineering
Annamalai University
2007 - 2009Master's Degree Human Resources Management and Services
Experience
IBM
Oct 2009 - Jun 2019Quality Analyst
Hewlett-Packard
Sept 2014 - Jun 2019Service Level Manager Management professional with over 14 years of experience in varied streams from Service Level Management, Problem Management, Service Delivery Excellence, Service Operations Specialist and as a Software Trainer Currently associated with Hewlett-Packard as Service Level Manager Establish a Service Review process; planning, organizing and hosting service level related discussions with account team Excellent technical skills with proven abilities in driving escalations, continuous quality and productivity improvements and also building strong cooperation throughout the overall delivery channel. An excellent strategist & implementer with expertise in analysing and correlating different metrics for monitoring operational effectiveness and efficiency. An effective communicator with honed planning, interpersonal, analytical and problem solving skills Show less
DXC Technology
Jun 2019 - Jun 2022Service Delivery Co-ordinator
HCL Technologies
Jun 2022 - nowSenior Manager
Licenses & Certifications
ITIL V3 Foundation
- View certificate
Microsoft Certified Expert: Azure Solution Architect (AZ-300 and AZ-301)
SimplilearnJun 2020
AWS Technical Essentials
SimplilearnSept 2020Microsoft Certified Azure Developer Associate: AZ-204
SimplilearnOct 2020- View certificate
AWS Solution Architect Associate
SimplilearnJul 2020 - View certificate
AWS Developer Associate
SimplilearnJan 2020
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