Mousumi Boruah

Experience

• 

  GTL Limited

  Feb 2014 - Feb 2016

  GTL, a Global Group Enterprise, is a leading Infrastructure Services company focused on telecom and Power. Global Group is India's leading business group focused on Network Services, Power Management and Shared Telecom Infrastructure. Global Group Enterprises have received more than 35 accolades and awards for excellence in Business, CSR and Corporate Governance. Project : GIL-AIRCEL, GIL Own, TCL & UNINORProject Type : O&M (Off Site) Monitoring alarms relevant to 2G and 3G Technologies using iEricsson Tool, Huawei iManager M2000Roles & Responsibilities: • Critical alarm monitoring for different telecom sites.• Hand on experience on trouble ticketing on the ticketing tools like BMC remedy 7.1.• Handing alarms monitoring tools like CITRIX from NSN, ZTE, HUIWEI, ERICSSON and escalation of alarms as per priorities on the same.• OMCR management and complain logging for different project clients like TCL, Aircel, Airtel, Idea, Uninor and BSNL.• Hands on experience on OSS (Operation Sub System). • Working as SPOC for 5 Junior Team Members.• To provide 100% Uptime to the network.• Co-ordination of Field Team.• Live monitoring of OSS.• Maintaining Track record of events and Documentation.• Rectification of Problem within SLA’s.• Direct co-ordination with customers through Voice call and E-mail.• Technical Support to Network, OSS system and other issues.• Managing man power and NOC Process.• Carrying a Training & communicate with team for technical as well as non technical issues.• Updating Template and Escalation sheet.• Preparing Daily work assignment to junior members.• Trouble shooting technical issues within NOC.• Proper Raising, Updating and closing of TT.• Provide Hourly, Daily, Weekly and Monthly Reports to Customers. Show less In the telecom segment the company provides Network Services to Telecom Operatorspp, OEMâ??s and Tower Companies. In the power sector the company offers EPC services, Distribution Franchisee and Smart Grid solutions to Utilities and distribution companies. Project : GIL-AIRCEL, GIL Own, TCL & UNINORProject Type : O&M (Off Site) Monitoring alarms relevant to 2G and 3G Technologies using iEricsson Tool, Huawei iManager M2000Roles & Responsibilities: â?¢ Critical alarm monitoring for different telecom sites.â?¢ Hand on experience on trouble ticketing on the ticketing tools like BMC remedy 7.1.â?¢ Handing alarms monitoring tools like CITRIX from NSN, ZTE, HUIWEI, ERICSSON and escalation of alarms as per priorities on the same.â?¢ OMCR management and complain logging for different project clients like TCL, Aircel, Airtel, Idea, Uninor and BSNL.â?¢ Hands on experience on OSS (Operation Sub System). â?¢ Working as SPOC for 5 Junior Team Members.â?¢ To provide 100% Uptime to the network.â?¢ Co-ordination of Field Team.â?¢ Live monitoring of OSS.â?¢ Maintaining Track record of events and Documentation.â?¢ Rectification of Problem within SLAâ??s.â?¢ Direct co-ordination with customers through Voice call and E-mail.â?¢ Technical Support to Network, OSS system and other issues.â?¢ Managing man power and NOC Process.â?¢ Carrying a Training & communicate with team for technical as well as non technical issues.â?¢ Updating Template and Escalation sheet.â?¢ Preparing Daily work assignment to junior members.â?¢ Trouble shooting technical issues within NOC.â?¢ Proper Raising, Updating and closing of TT.â?¢ Provide Hourly, Daily, Weekly and Monthly Reports to Customers. Show less

  • NOC Engineer

    Feb 2014 - Feb 2016

  • NOC engineer

    Feb 2014 - Feb 2016
• 

  Verveba Telecom

  Feb 2016 - Dec 2016

  Network Support Engineer

  Verveba is a Telecom and IT Engineering company which is simplifying delivery of complex wireless networks and continuously improving the customer experience since 2004.Our end-to-end network deployment model offers our customers all facets of engineering cycle including network planning, design, deployment and optimization services.Job Responsibilities: • First level restoration that is to pin point the problem and find a solution.• Act as a first point of escalation. Follow escalation matrix for Major outages and critical Trouble Tickets.• Open/ acknowledge / maintain/ Update status on open incidents, tasks, and change requests.• Coordinating of activities with Field Organizations to solve network problems.• To act as a center focal point for all departments during Severity 1 incident and coordinate between them to get the speedy results.• Service and System monitoring, including handling of alarms and trouble tickets.• To manage Incident 24X7 and ensure minimal disruption to the service.• Speedy Restoration for all incidents.• More complex issues after preliminary recognition send to Back Office engineers.• Respond to customer inquiries, via ticketing system as well as email and direct phone Calls.• Ensure TT"s is closed to satisfaction of Internal/External Customers.• Verification of MIN messages to ensure completeness & correctness of the information being sent to the customer.• Coordination with different factories /Partners/ Third party / backend/field team.• Analysis and MIS report generation on daily/weekly and monthly basis. • Ensure the recovery of service is proceeding in a timely and efficient manner.• Manage and coordinate the communication processes during and after the incident.• Ensure all incident details are fully maintained and regular updates are distributed via SMS/Emails. Show less

• 

  Vodafone

  Nov 2018 - now

  Role and Responsiblities:• Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications • Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.• Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience.• Assists with facilitating the restoration of service through analysis and discussions with Network and Server teams. Show less HP Operations Manager for Windows & Linux Roles & Responsibilities: (Application Version: OML 12.04.x,) •Experience with the installation and operations and maintenance of HP Open View applications in an enterprise environment, HP Operations agents.•Interacts with client management to answer questions, problems and requests regarding Complex system issues.•Event Trapping and Capture, Event Correlation, Event Rule Bases, Notification, Escalation, •Installation of OV agents on Solaris, AIX, HPUX, Linux, Windows.•Node Addition/Deletion, OV User Profile Management•OV Policy/ Template support and distribution Management.•Creating new Policies as per the requirement and deploying onto the required servers.•Process service Monitoring, Threshold Monitoring, Log file monitoring. Creating new rules under the existing or new policy.•Investigating and troubleshooting the performance agent issues, working on the daily report and the ITSM requests raised by the application team. •Collecting and pulling out the performance graphs as required by the application teams and guiding them in case they need any assistance.•Ensuring high customer satisfaction levels through prompt redressed of their problems. There by solving the queries and problems of customers within the frame of strict ITIL guidelines.NewCo IM (NewCo Infrastucture management)Roles & Responsibilities:•Monitors and analyzes network traffic for all infrastructure devices, servers, applications and end-user experience for web and non-web applications •Provides operational support and monitors systems consoles for problems, observes equipment and control panels for operator alerts, messages and/or error indicators and responds accordingly.•Provided detailed reports for engineering teams to assist with the diagnosing server hardware/database along with application performance that affected the end user experience. Show less

  • Senior Executive

    Dec 2016 - now

  • Senior Network Engineer

    Dec 2016 - now

  • Assistant Manager

    Nov 2018 - Jan 2024