Jenna Unrein

Experience

• 

  Denver Health

  Jun 2011 - Nov 2013

  Medical Surgical Registered Nurse

  Main demographics of the floor include: acute and chronic pancreatits, ESLD, ETOH withdrawl, opiate withdrawl, ESRD and emergent dialysis for the homeless, volume overload, seizure/epilepsy monitoring and studying, post-operative GI, orthopedic, and general surgeries. Comfort/end of life care. Rehabilitation after SAH/SDH/TBI, amputations and prosthesis.

• 

  Colorado Center for Reproductive Medicine

  Nov 2013 - Aug 2015

  IVF Nurse Coordinator

  I worked under Dr. William Schoolcraft and Dr. Debra Minjarez. Primary care nursing specializing in in-vitro fertilization, fertility preservation (egg vitrification), oncofertility, basic ovulation induction and monitoring, patient guidance and education, , arrangement and management of fertility medications, assessment of lab work, and coordination of hundreds of IVF cycles per year/per nurse

• 

  Denver Health

  Aug 2015 - Apr 2020

  Labor and Delivery Nurse

  Denver Health's labor decc is one of the busiest in the State of Colorado, delivering approximately 350 babies per month. Cared for a large magnitude kf high risk patients with pre-eclampsia, gestational diabetes, opioid abuse, multiple gestation, labor inductions, etc. I floated between L&D, triage, the operating room, PACU, as well as the OB special care unit/antepartum.

• 

  Progyny, Inc.

  Feb 2020 - now

  Management of 30 direct reports- RNs, NPs, CNMs, PAs, and embryologists. Call center operations. Close communication with Product team for implementation of our many life span offerings. KPIs, call center metrics, SLAs, PGs, departmental operations with workforce management. UM nursing, policies, and SOPs. Management of multiple supervisors. High deductible plans. Oversight of menopause offering, pregnancy and postpartum mentorship, preconception, doulas, surrogacy and adoption. Help desk management, progress reports and 1:1s, new hire meetings. Collaboration with mngt and cross departmental relationships. Call center metrics. Clinical education calls and assignments. Onboarding new members to our incredible benefit offerings, case management, reimbursements, email SLAs, clinical education, medication education, billing and claims.

  • Manager, Member Services & Clinical Education

    Oct 2022 - now

  • Supervisor, Member Services & Clincal Education

    Sept 2021 - Oct 2022

  • Patient Care Advocate

    Feb 2020 - Sept 2021