Nagesh Rallapudi

Experience

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  Youth For Environment Education And Development Foundation

  Jan 2012 - Sept 2012

  IT Support Analyst

  • Manage and support IT infrastructure, covering network, server, and storage environments.• Install, configure, and troubleshoot various software and hardware equipment.• Backups, restores and Active Directory maintenance.• Document technical support processes and procedures to ensure they are repeatable and easily understood by other team members.• Provide training to end-users on new hardware and software applications, as needed.• Collaborate with other IT teams to ensure that systems are integrated and work together effectively.• Set up printers and other peripherals for all Windows 7 workstations and laptops. Show less

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  HCC Pacific Limited

  Mar 2013 - Feb 2017

  IT Support Engineer

  • Install, configure, and troubleshoot various desktop, laptop and network devices, including servers, routers, switches, firewalls and Cisco devices.• Maintain asset management procedures by ensuring asset tags and details are recorded in line with the corporate IT policy.• Ownership for the support and administration of the key systems, networks, and infrastructure. • Manage, investigate, implement, and complete small to medium IT projects and medium-risk level changes.• Communication with customers as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages.• Log and maintain accurate service ticket and timesheet logs into the HCC Pacific tracker system. • Helped to manage software licensing and application distribution. Show less

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  Wildfire IT Networks Limited

  Mar 2017 - Oct 2018

  Systems & Network administrator

  • Setting up servers, workstations, and other hardware components, and installing operating systems, applications, and other software.• Managing user accounts and permissions for network and system access.• Provide Level 2 technical support to end-users via phone, email, and walk-in to the desks, ensuring timely and accurate resolution of incidents and service requests.• Conduct remote diagnostics and troubleshooting of hardware and software issues, including desktops, laptops, mobile devices, printers, and network connectivity.• Monitor system performance, identifying and addressing potential issues before they become major problems.• Responsible for maintaining the security of the network and hardware, including implementing firewalls, antivirus software, and other security measures. • Collaborate with cross-functional teams, including Network Operations, Infrastructure, and Application Support, to ensure the timely resolution of tickets and the delivery of high-quality services. Show less

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  Capital Computers

  Feb 2019 - now

  System Engineer

  • Designing, implementing, and maintaining complex systems, including hardware, software, and network components.• Providing Level 3 Support Identifying and troubleshooting technical issues with systems and providing solutions on time.• Assist with purchasing and managing IT assets. Responsible for product support and warranties, leasing, maintenance, software contracts, hardware purchases, and license information.• Install and configure operating systems, software, and hardware components, and leverage IT staff for routine tasks by clearly documenting design, maintenance, and support procedures.• Projects involved several different technology umbrellas, such as Microsoft, MacOS, and Office 365.• Planning, designing, engineering, rollout, testing and supporting solutions operating in an On-Premises environment. • Testing new concepts through exercises to determine how specific technologies work and how they benefit the business and looking for the best way to implement them.• Coordinating with internal team members, end-users, and stakeholders for resolving issues and root cause analysis. Show less