Dee Short

Experience

• 

  STAPLES Canada

  Aug 2011 - Jan 2013

  Technology Associate/Culture Carrier

  - Provided excellent customer service and sold technology items such as printers, computers and cameras.- Trained and coached other associates on Staples Inspired Selling principles.- Tracked team sales and informed both managers and associates of the team’s progress.- Assisted in replenishing and organizing shelf stock and displays.

• 

  Target

  Dec 2012 - Dec 2013

  - Lead a team of 6 team members to effectively complete weekly planogram and signage workload, requiring detailed planning in advance.- Audited planogram, floorplan and signage changes and ordered missing components when necessary to ensure integrity of all planograms.- Maintained communication of the team’s plans and workload with other store leaders to ensure all areas of the store are merchandised properly.- Executed the weekly flyer, including setting and audited all sale signage to ensure all major promotions are highlighted throughout the store. Show less

  • Presentation Team Leader

    Jul 2013 - Dec 2013

  • Electronics Team Member

    Dec 2012 - Jul 2013
• 

  Microsoft

  Jan 2014 - Jul 2021

  - Building and maintaining relationships with customers in the Education and Non profit sectors by leveraging phone, email and video meeting outreach to drive sales, adoption, and usage of Microsoft cloud solutions and devices. - Building and facilitating sales pipeline from end to end for net-new and repeat customers, ensuring each organization acquires a complete solution to fit their needs and maintaining a comprehensive and accurate record of customer journey within our CRM system.- Acting as a trusted advisor for organizations to showcase how Microsoft products and solutions can be used to further productivity and alleviate customer pain points.- Performing demos and hosted post-sale training sessions for customers who purchased Microsoft products and instructing on the use of the Microsoft 365 suite. Show less - Facilitated one-hour virtual training sessions for Small Business and Enterprise clients on the Microsoft 365 suite of applications, with a primary focus on Microsoft Teams.- Lead virtual workshops for the community on various topics including LinkedIn and Microsoft MakeCode.- Acted as a Microsoft Teams event producer for various training sessions, workshops and Microsoft Internal events, ensuring the attendee experience was seamless throughout every event.- Moderated text based Q&A for both training sessions and workshops, ensuring a positive and interactive experience for all attendees. - Conducted telephone outreach to offer training solutions to Microsoft 365 customers. Show less

  • Small Business and Education Sales

    Oct 2020 - Jul 2021

  • Microsoft Trainer

    Jul 2020 - Sept 2020

  • Inventory Control Expert

    Dec 2015 - Jul 2020

  • Product Advisor

    Jan 2014 - Nov 2015
• 

  Softchoice

  Aug 2021 - now

  • Commercial Account Manager III

    Jul 2023 - now

  • Commercial Account Manager II

    Jul 2022 - Aug 2023

  • Commercial Account Manager I

    Aug 2021 - Jul 2022