Prashanth Nataraj

Experience

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  HP

  Feb 2004 - Apr 2014

  Operations Manager

  Headed Global Operations in Voice and E-Mail for North America , Mexico and Philippines, steered efforts for executing pilot projects and transitionsRendered support to the NA Consumer Group for printers, notebook/laptop (Voice and E-Mail based Operations)Played a pivotal role in establishing 3 centres and headed the migration for the sameGenerating monthly EOSL (End Of Support Life) reports for call centresLiaison & coordinated between call centres and Global Risk Management team Show less

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  Amazon

  May 2014 - Jun 2015

  Operations Manager

  Responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity, managed and implemented change management initiativesPeople management through other leaders, managed cross functional team of 250 including Sr, Team Managers, Team Managers, Supervisors, Technical Advisors and AssociatesFormulated, implemented, tracked career path & individual development plans of each member in the team. coach and develop the team and leadershipDrive process standardization & automation and employee engagements to achieve perfect seller interaction, SLA targeted quality and productivity goalsIdentified system and process improvement opportunities which will directly influence the seller experienceLiaison and coordinated with other departments such as retail, seller performance, 3P as required to effectively implement programs Show less

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  Practo

  Jul 2015 - Jan 2017

  General Manager

  Responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity, managed and implemented change management initiativesPeople management through other leaders, managed cross functional team of 250 including Sr, Team Managers, Team Managers, Supervisors, Technical Advisors and AssociatesFormulated, implemented, tracked career path & individual development plans of each member in the team. coach and develop the team and leadershipDrive process standardization & automation and employee engagements to achieve perfect seller interaction, SLA targeted quality and productivity goalsIdentified system and process improvement opportunities which will directly influence the seller experienceLiaison and coordinated with other departments such as retail, seller performance, 3P as required to effectively implement programs Show less

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  Rane t4u Private Limited

  Jan 2017 - Oct 2018

  Delivery Head

  Heading Techno functional aspect for business line encompassing development of R&D and support as part of solution process & deliveryManaging enterprise accounts with overall accountability of P&L of the businessCreate the structure to propel & sustain system integration & development function as solution providing arm for customers, partners and stakeholdersContributing comprehensive project management expertise in the areas of –Planning, scheduling, drawing cost estimates, risk management, detailed engineering – and judiciously deploying manpower and material resources to optimize overall efficiency, deciding on feasibility of the projectResponsible for ideating and improving partner empowerment program Show less

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  Automation Anywhere

  Mar 2019 - Sept 2021

  Director of Customer Success

  Define segmentation of customer base and varying strategies to ensure customer success and margin optimization. • Providing customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations. • Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey. • Increase lifetime value of the Customer through greater advocacy and reference-ability; serving as a customer advocate in the evolution of Autodesk products and platform functionality integral to the customer's success. • Engage broadly across the Customer organization from management through to C-Level/Influencer as required • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services. • Pro-actively assess the interactions with our top customers (product performance, depth and breadth of usage, Support experience) • Managing teams to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction and overall health scores. • Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience. Show less

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  Amazon

  Feb 2022 - Mar 2023

  Operations Manager

  Leading Operations for a team size of ~ 350 employees. • Analyzing the key levers of the business to identify claim and bad debt trends and proactively take action to eliminate root cause seller/buyer performance defect and maintain trust in transaction on Amazon platforms • Leverages Amazon industry-leading infrastructure and develop new points of control to block fraud with minimal disruption of good selling activity. • Accountable for independent discretion-based decisions, involving trade-offs with significant bottom-line impact. Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety for the site. • Accountable for Managing Business level escalations - with Customer interaction and reporting to Senior level Leadership in Amazon. • Answerable to teams across sites and must lead his team and stakeholders towards meeting the operational metrics of quality, productivity and service levels. • Responsible for setting the goals and vision for the function(s) • Heading and Identifying projects with various stakeholders that influence not only team but the larger POE group as well. • Responsible in creating mechanisms for employee growth and development throughout the organization. • Dive innovation within the team, such that operational inefficiencies can be removed, and existing procedures/SOPs be enhanced. • Identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. Show less

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  Stump Meads

  Sept 2023 - now

  Operations Consultant

  Developing and implementing strategies to enhance productivity, streamline processes, and maximize profitability while maintaining the highest standards of quality and customer service. • Collaborate with the CEO and leadership to develop and execute operational strategies that align with the company's overall goals and objectives. • Process Optimization: Evaluate existing processes and systems to identify opportunities for improvement and efficiency gains. Implement initiatives to streamline operations and eliminate waste. • Financial Management: Oversee budgeting, forecasting, and financial planning activities to ensure optimal resource allocation and cost control. Monitor key financial metrics and performance indicators to drive profitability. • Supply Chain Management: Develop and maintain effective relationships with suppliers, vendors, and partners to ensure timely delivery of goods and services. Implement strategies to optimize the supply chain and minimize risks. • Quality Assurance: Establish and enforce quality standards and procedures to ensure that products and services meet or exceed customer expectations. Implement continuous improvement initiatives to enhance quality and consistency. • Team Leadership: Provide leadership and direction to the operations and sales teams, fostering a culture of accountability, collaboration, and innovation. Mentor and develop team members to maximize their potential and contribution to the organization. • Risk Management: Identify potential risks and vulnerabilities within the operational framework and develop strategies to mitigate them. Ensure compliance with relevant regulations and industry standards. • Strategic Partnerships: Identify opportunities for strategic partnerships and alliances that can enhance the company's operational capabilities and market position. Negotiate and manage partnerships to maximize value and mutual benefit. Show less