Kenyatta Johnson

Experience

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  Roper St. Francis Healthcare

  Jan 2010 - Dec 2014

  Emergency Department Technician

  Provided Nursing Care to patients with a variety of physical and/or behavioral problems. Supplied patient care within high-volume, inner city Emergency Department, including triage, fast-track and critical care. Dealt with heavy trauma situations, including knife and gun, motor vehicle accident, and recreational trauma incidents.Key Accomplishments: • Performed blood draws, EKG, and in | out catheters while under the supervision of the Nursing Staff• Collected lab specimens, monitored and recorded vital signs • Assisted doctors during physical examinations and diagnostic services to include sutures, pelvic exams, and other emergency procedures• Measured patients for the application of orthopedic splints and crutches• Stocked supplies and equipment for medical staff in addition to performing duties as the unit secretary handling various clerical duties• Responded to 250+ patient calls and requests for assistance to include bathing, dressing, grooming, and assisting patients with personal hygiene; served meals and fed patients when they were unable to fed themselves• Observed, reported, and recorded any changes in patients physical, mental, and emotional condition• Monitored Electrocardiograms and assisted doctors | nurses during examinations and multiple medical procedures• Obtained patient’s blood sugar levels via Accucheck as well as vital signs while reporting any abnormal results immediately• Answered phone calls, handled patient inquiries, and responded to emergency situations Show less

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  Summerville Commissioner of Public Works

  Dec 2014 - Oct 2015

  Customer Service Representative

  • Administered assistance while resolving 300+ customer complaints or inquiries concerning their billing statements, water quality, status of water service, and to make payment arrangements • Provided information to customers on miscellaneous inquiries and transferred calls to appropriate departments from the switchboard• Entered summary information for over 250 calls into the Enterprise Customer Information System (E-CIS) to include the reason for the call, nature of the discussion, outcome or expectation of the customer, and any follow-up or research to be performed by a CSR or other internal customer• Coordinated with dispatchers to resolve water service terminations and restore service to 150+ customers• Utilized CPW guidelines while entering adjustment amounts resulting from repaired leaks into customer accounts • Researched and responded to incoming written inquiries from external customers; stayed abreast of company policies and procedures in addition to providing accurate, consistent information to internal | external customers Show less

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  US Army

  Oct 2015 - Jan 2019

  Information Technology Specialist

  CUSTOMER SUPPORT Identified, analyzed, evaluated and resolved system, network, hardware and software problems using sound judgement creating alternatives as needed. Provided support and training for new systems and applications. Supported new soldiers needing access to computer systems. Installed and maintained computers, supporting peripherals and application software. Displayed professionalism, tact and courtesy on all occasions.PROVIDED TROUBLESHOOTING AND PROBLEM RESOLUTION in response to end-user requirements and incident requests, including support of 5 remote offices. Used acquired IT systems repair and maintenance techniques to identify and analyze problems such as compatibility, performance and reliability using a structured problem resolution approach. Identified, evaluated and recommended configuration and other changes to maximize technology effectiveness and efficiency. Key Accomplishments:• Provided Tier 1 technical telephone and in-person support to Windows 7 and Windows 10 end users, documenting hardware, software and network related technical issues minimizing disruptions of computer operations• Received Customer Support Award for IT support to Benning CID Command• Ensured users completed required IA training to maintain system access and to meet security requirements• Managed over 200 user accounts of Active Directory and user permissions• Facilitated and coordinated Video-Teleconferencing (VTC) and secured VTC requirements• Performed troubleshooting and diagnostics to resolve application issues for various software applications, including Microsoft Office, Microsoft Word, PowerPoint and Outlook.• Escalated remedy help desk ticket routing for unresolved problems to appropriate help desk specialist for resolution • Compiled an inventory hardware list of all sites, totaling all the necessary information for audit and traceability purposes Show less

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  U.S. Department of Veterans Affairs

  Aug 2019 - now

  Information Technology Specialist

  Project Manager for all internal communications and information technology needs. Accurately routes unresolved problems to appropriate specialists for resolution or by submitting tickets via ServiceNow for escalation. • Received On-The-Spot Award for outstanding customer service; resolving complex problems for users regarding Windows 10 migration. • Provides technical assistance to customers to minimize disruptions of computer and clinical operations• Identified telecommunications system configuration errors related to Moves, Adds, and Changes via Active Directory• Manages proper testing of computer hardware and software malfunctions to resolve physical and logical processing problems• Collaborated and successfully completed upgrading over 55 users to Windows 10; exceeding project deadline expectations• Defined and implemented escalation procedures, including time frame, process, customer contact and levels of management involvement closing 95% trouble tickets with first interaction• Currently providing training on Windows 10 to all employees; also, developed hard-copy user guides • Fulfilled 24-hour or less turnaround on all technical requests, minimizing system downtime to less than 48 hours; established priorities and built strong customer relations with over 50 users• Ensured 100% property accountability for IT equipment and software• Diagnosed and reduced problems in response to customer reported incidents cutting downtime by 60%• Manage moves and installations of IT equipment to assure coordination of IT support and customer service• Responsible for installing and configuring VA approved software applications• Executed proper port security configurations via Cisco switch access• Provides technical support to customers who need assistance with VistA and Enterprise products accordance with established or approved organizational process components Show less

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  Dell Technologies

  Jan 2022 - Jan 2023

  Technical Product Specialist

  •Acts as a technical resource to support the sales organization to meet and/or exceed their objectives •Identifies customer needs/ requirements, and recommends the appropriate products and solutions •Provides pre-sales technical support during the sales process.•Demonstrates sales capability by building strategic selling skills, executing business plans to enhance customer and Dell success, and consistently achieving strong attainment results•Developing ability to provide total solutions working across segments to achieve results.•Promotes and positions key strategic product and service offerings.•Maintains relationships at leadership and departmental levels to lead to new business opportunities•Organizes internal/external resources in response to, and in anticipation of customer needs.•Utilizes strategic probing to identify, evaluate, and recommend alternative technology solutions. Show less

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  U.S. Department of Labor

  Jan 2023 - now

  Information Technology Specialist

  •Identify and recommend system requirements for personnel based on known and planned workload demands.•Evaluate and perform analysis on IT systems, programs, and strategies to identify potential risks and recommend solutions.•Assess and recommend actions to support the design and development of IT systems, networks, and interfaces.•Work with a variety of individuals from IT engineering teams, software developers, analysts, contractors, vendors, and others, to design, deploy, and support IT solutions.•Coordinate user access, testing, and configuration changes with system users and IT staff. Show less