Kaleb McDermid-McGinn

Experience

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  Sue Ryder

  Jul 2015 - Aug 2015

  Volunteer

  Supervised the shop floorManaged the till and customer transactionsLiaised with colleaguesCoordinated the arrangement of donations around the shop floorCreatively presented books

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  Imperial Charity

  Jun 2016 - Sept 2016

  Volunteer

  Various rolesPresented a friendly attitudeProvided a welcoming serviceOperated the tillSupervised the shop floorDemonstrated numerical skills through customer transactionsMinimised queue waiting timesVetted the quality goods from the junkLiaised with colleagues to resolve customer complaintsCoordinated the distribution of donated goods around the shop floor.

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  Citizens Advice

  Sept 2016 - Nov 2017

  Information Assistant

  First point of call for enquiries and informationAssisted clients who suffered visual or physical impairments or had little understanding of English with consent forms they had to complete. Consulted expert, specialist advisers on most appropriate help for client both over the phone and face-to-faceSignposting people to agencies and individualsHighlighting, clearly and eloquently, key points of information appropriately face-to-face and over the phoneOrganising documentsMaintaining an orderly and well-kept receptionCoordinating information and data with colleagues Resolved client complaints over location of office and lack of available appointments over the phone in a calm and polite manner. Show less

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  McDonald's

  Oct 2016 - Nov 2016

  Crew Member

  Serving CustomersOperating the till, demonstrating key numerical skills through customer transactionsFood preparation and packingLiaising with colleagues to ensure dietary requirements are satisfied

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  Citizens Advice

  Jan 2018 - Jun 2018

  Gateway Assessor

  First point of call for adviceCounselled a large number of clients over the phone and face-to-face, in strictest confidence.Established a detailed, comprehensive report of clients' situations and lives, to be consulted by advisors in the future.Identified the financial, legal and emotional issues/problems in clients' livesAnalysed the main areas of concernAssessed the priority of each issue, based on the level of emergency and the greatest need for actionEvaluated the possible options relevant for the client's problem and decided the best option for the clientPresented a comprehensive yet easy-to-follow plan for the client to resolve their issue/sProvided a vast array of resources and information to clientsConducted several thorough case reports, covering an array of problems affecting the client often left hidden that cause major crises.Directed referrals to other Citizen Advice offices around the country, allowing clients access to their local CA team quicklyInstructed clients through multiple methods how to resolve or improve their situationCoordinated detailed case work involving several specialist advisers to work with particular clients over several stages to resolve several problems the client is suffering. Provided solace to distressed clients over the phone and face-to-face.My skills over the phone have been praised by my manager. Show less

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  Oxfam

  Jul 2023 - now

  Volunteer

  Volunteer at Bookshop.Researching books using multiple bookselling websites; assessing the prices and making judgements on the price of books; filtering out antique and unusual books from popular, typical books; organising books by genre/ interest; understanding the interests of customers and judging which books should be put up for sale; processing sales at the checkout using POS system; communicating with customers to explore their interests; communicating with colleagues to arrange and move books around the shop; produce written documents for colleagues to ensure they know what to do and what I’ve done; helped close the shop at the end of the day. Show less

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  The Salisbury Museum

  Aug 2023 - now

  Collections volunteer
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  Sainsbury's

  Sept 2023 - now

  Trading Assistant

  Shelf stacker; moving roll cages from the warehouse to shop floor; emptying roll cages; topstocking