Ahmed Mohamed

Experience

• 

  SCCI-CU

  Apr 2015 - Nov 2015

  Markative'16 workshop participant
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  Suprimo kitchens

  Jan 2016 - Jun 2017

  Sales Representative

  Sales representative dealing with customers all day long.

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  SCCI-CU

  Jan 2016 - Apr 2018

  Managing the fundraising committee, dealing with sponsors from all kinds and organizing the committee members The Fundraising Committee is responsible for overseeing the organization's overall fundraising and, in particular, the fundraising done by the board. ... To work with fundraising staff in their efforts to raise money Its a student conference on communication and information .Its mission is to decrease the gap between the acadmic life and market needs

  • fundraising committee head

    Jan 2017 - Apr 2018

  • HR Representative

    Jan 2016 - Jun 2017
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  AIESEC

  Feb 2016 - Sept 2017

  Igv (international global volunteer) member
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  Vodafone Global Enterprise

  May 2017 - Dec 2018

  Billing advisor

  Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.

• 

  National Bank of Abu Dhabi

  Jul 2017 - Aug 2017

  Trainee

  Retail and operation trainee in NBAD for a month

• 

  Vodafone

  Dec 2018 - Dec 2019

  ERC

  Extremely repatative caller handlerHandling customers with queries unresolved after they called more then eight times.

• 

  JTI (Japan Tobacco International)

  Jan 2019 - Jan 2020

  Brand ambassador
• 

  SiriusXM

  Mar 2021 - Apr 2022

  Sales Specialist
• 

  HSBC

  Mar 2022 - now

  - Managed a portfolio of 60 UK corporate clients, including International Subsidiaries, Large Corporations, and Fortune 500 clients.- Delivered quarterly Business Service Review presentations to clients, and arranged regular check-in virtual meetings with clients and their Relationship Managers.- Educated clients on the online self-service features which increased their usage of these tools by 60% and decreased the volume of the overall queries by 25%.- Identified new business opportunities and expanded market share through proactive prospecting, networking, and relationship building.- Collaborated with internal stakeholders such as Relationship Managers and Sales Managers to structure and deliver comprehensive financial solutions.- Collaborated with the Product Management team to enhance the process of SWIFT Priority Payments. And streamline new products like Global Wallet and Global Disbursements, ensuring seamless service delivery. Show less - Acted as the primary point of contact for corporate clients, addressing inquiries, resolving issues, and providing timely and accurate information on banking products and services.- Built and maintained strong relationships with corporate clients through regular communication, proactive outreach, and personalized service delivery, maintaining an NPS score of +90% and an SLA score of +85 for 11 consecutive months.- Led a full training of 16 new joiners in the Client Services team, from the induction sessions to the end of their On-Job Training.And acted as their SME during their business-as-usual job as well. Show less

  • Corporate Account Manager

    Jun 2024 - now

  • Client Services Officer

    Mar 2022 - now