
Shaan Keegan
Service Delivery Manager (Operations Manager)

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About me
A passionate Entrepreneur, Business and Process Specialist with a mission to educate women and girls across the globe on hygiene, health and wellness matters and provide feminine products to Africa.
Education

Nelson Mandela University
-Dipl
Experience

UTI (Pty) Ltd Dana Spicer
Jun 2008 - Dec 2010Service Delivery Manager (Operations Manager)
Faurecia Exhaust System
Mar 2011 - Mar 2012Production Logistics Manager
Konga Online Shopping Ltd
May 2012 - Nov 2014Business Process and Systems SpecialistKonga.com is a sister company to Kalahari.com owned by MIH, namely Koos Bekker, e-commerce and Swedish partners.Approached by Corporate Renaissance Group to facilitate, re-engineer and upgrade all business process re-engineering, along with systems requirements. This role afforded me the opportunity to build a granny flat for my parents as we were paid in dollars and I could do this as a cash transaction.

BENTELER Group
Jan 2015 - Jul 2015SAP Consultant - Independent ConsultingDeveloped new documentation and changed some process required documentation surrounding the scrap process impacting the logistics department. Responsible for reviewing all the bills of material, to a floor systems check. Ensuring breakpoints and the bill of materials was aligned to the floor activity base. Analysing and optimizing process flows pertaining to logistics department systems inputs versus the floor activity bases by production, resolve problematic areas and streamline new process per activity base to ensure orders are placed accurately and received on time.Assisted with the business re-engineering of the SAP activities, master data control and master data capturing as to ensure logistics could perform their roles effectively and efficiently. Review of the waste process. Re-aligned where necessary in terms of system to floor activity and started the process of a plan for every part, which was 85% complete when she left. Scrap process review and control process for scrap redesigned. Reporting into the Industrial Engineer/Logistics Department. Show less

DHL Supply Chain
Aug 2015 - Jan 2019Systems, Inventory and Goods Returns ManagerResponsible for the review of all daily put away checksReconciliation of all cycle countingImplemented all the new processes and SOP requirements on the site throughout the businessChange controlEnsure the two warehousing and financial systems reconcile daily.Management of the daily staff activities in InventoryManage the client queries and ad-hoc ordersAssist the client with writing interface SOP requirementsComplete daily Gemba WalksHSE daily audit checksRoute cause analysis on HSE issuesReport on Gemba findings and escalate the immediate riskManage all returns process requirementsHandle and manage any queries relating to the returns processesDaily authorization of timekeeping for all the staff on KronosManage staff developmentManage the cross skills process within the departmentsManage ad-hoc labour requirements as and when neededAudit all stock issues as and when they ariseReview outstanding POD’s and returns on transport on these itemsManage daily meetings within the departmentParticipate in cross-silo issues within the various departments that affect inventoryManage and change staff job profiles as and when requiredManage all IT equipment on-site and ensure due diligence as and when repairs are requiredReview of pick face requirements and inbound stock inefficiencies and/or quality issuesManage cancellations of abandoned or cancelled ordersManage warehouse space optimization and all staff floor activity basis for the two departmentsEnsure shift handovers and queries are managed effectively and efficientlyManage the client relationshipExpedite audit queries both internally and externallyManage FIFOManage damages process and KPIEnsure efficiency with all daily Inventory and GRA KPI requirementsStaff headcount 9 Show less
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Brands Africa (Private) Limited
Aug 2015 - Jun 2016Project Manager AfricaBrands Africa is the leading importer and distributor of high-end baby products in South Africa.Responsible for the re-implementation of the Pastel system. Implemented the warehousing system, as the warehousing system had not been purchased as yet from Syspro Partner.Created demarcated floor locations in the warehouse, labelled each sector. Used a whiteboard to record all inbound, outbound activities for the day along with each locations stock holding and created a FIFO methodology using the months on inbound as reference for picking purposes.Responsible for process updates for systems, warehousing, supply chain, transport and all affiliated costs. All master data field placings had to be changed in order to generate the correct reporting requirements for the site right down to the colour and model of the product. The re-engineering was completed by myself along with a Syspro consultant and the project cost was approximately R40K. Also responsible for the expansion into Africa and the supply chain requirements in South Africa and Africa. Responsible for the re-developing of the online facilities and introducing e-commerce into the business. Review of strategic planning, advertising, with television and other media sourcesOptimization of warehouse and financial reporting. Responsible for investigating pricing, introducing new products into the business and the market. Managing the change management requirements of staff to ensure that the business growth empowers and transforms along with the employees, Responsible for the implementation of a Quinny site in South Africa, implementation is done via the parent company in The Netherlands. Show less

Sisterhood SA (Pty) Ltd
Jan 2019 - nowManaging DirectorAfter three years of painstaking research, Shaan and her team have developed a product that is not only affordable, it is also reusable and biodegradable. A product for African women, developed by African women. #femininehealth #sanitarypads #education #africanentrepreneurs
Licenses & Certifications

Lean Specialist
NMMU George Campus
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