Experience

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  Nytrovision

  Oct 2015 - Oct 2016

  Translator

  As a language enthusiast with a love for photography, I embarked on the exciting journey of translating articles from Romanian to English. By bridging the language gap, I made valuable photography insights accessible to a wider audience.

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  Academia de traduceri | academy of translations

  Dec 2015 - Mar 2016

  Intership

  With a passion for languages and a knack for effective communication, I ventured into the world of translation. I specialized in translating articles from various fields.

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  Webhelp romania

  Oct 2016 - Apr 2018

  Content moderator

  With a keen eye for detail, I served as a content moderator, ensuring that pictures met the desired standards.

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  Cryptostreet

  Jun 2017 - Aug 2017

  Content writer

  As a passionate writer, I dedicated my skills to producing informative articles on the dynamic world of cryptocurrencies. With a focus on the crypto market, I kept readers up to date and informed on the latest trends, news, and insights.

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  Suits advertising

  Oct 2017 - Dec 2018

  Social media executive

  As an experienced SEO copywriter, I specialized in crafting compelling content optimized for search engines. In addition to my copywriting expertise, I also managed Facebook pages for various companies. Leveraging my skills in social media management, I successfully helped businesses grow their online presence

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  Superhippo

  May 2018 - May 2019

  Linguistic reviewer

  Passionate about language and storytelling, I had the privilege of reviewing translated English text, ensuring its accuracy and coherence. With a keen eye for detail, I proofread and edited the content when necessary, ensuring that storylines and dialogues were well-written and easy to follow. Additionally, I contributed to the overall quality of the gaming experience by performing in-game quality assurance on the text.

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  Italki

  Aug 2018 - now

  Online romanian language teacher

  Passionate about sharing the beauty of the Romanian language, I designed an engaging course, "Romanian Language Accelerator: Your Roadmap to Improved Language Confidence" specifically tailored for foreign students. It covers all the essentials: reading, writing, speaking, and listening. No stuffy lectures or boring drills here, just a friendly approach to learning. To reinforce learning, I created complementary homework assignments that align seamlessly with the course material. Additionally, I built an extensive vocabulary bank of 4.100+ words to empower students in expanding their language proficiency. Show less

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  Cgs romania

  Jul 2019 - Dec 2021

  As a reliable point of contact for escalated situations and key accounts, I provided exceptional support and acted as the second level of management. I offered guidance to new hires and tenured agents, ensuring effective resolution of complex issues. With a customer-centric approach, I diligently followed up on inquiries, closing the loop and identifying underlying problems. My expertise allowed me to swiftly establish optimal and efficient solutions, all while maintaining accurate records of each interaction. Show less As a reliable point of contact for escalated situations and key accounts, I provided exceptional support and acted as the second level of management. I offered guidance to new hires and tenured agents, ensuring effective resolution of complex issues. With a customer-centric approach, I diligently followed up on inquiries, closing the loop and identifying underlying problems. My expertise allowed me to swiftly establish optimal and efficient solutions, all while maintaining accurate records of each interaction. Show less

  • Order Support Escalation Chat Team Senior

    Jun 2021 - Dec 2021

  • Order Support Escalation Chat Specialist

    Dec 2019 - Jun 2021

  • Order Support Chat Agent

    Jul 2019 - Dec 2019
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  Carestream dental

  Jan 2022 - now

  Experienced professional adept at order fulfillment, validation, CRM management, and RMA coordination. Skilled in processing warranty replacements, ensuring accurate data entry, and collaborating across departments to resolve issues. Proficient in handling customer inquiries, retrieving payment data, and maintaining compliance with company procedures. Strong problem-solving capabilities, with experience in audits, reporting, and identifying system irregularities. Excellent attention to detail and document management, providing support to colleagues and ensuring smooth operational workflows. Show less

  • Operations and RMA Coordinator

    Sept 2024 - now

  • Order Processing Specialist

    May 2022 - Sept 2024

  • Order Management Analyst

    Jan 2022 - May 2022
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  Alex's virtual biz

  Mar 2022 - Jun 2022

  I played a key role in supporting the business by crafting engaging email marketing copy, designing eye-catching graphics, producing compelling videos and audiograms, and creating informative eBooks. Leveraging tools like Canva Pro and Adobe Premiere Pro CC, I brought creativity and professionalism to every project. I proactively engaged with both new and existing followers through Instagram Direct Message. By fostering organic connections, I effectively targeted the audience and promoted the business's free and paid services to drive sales.

  • Content Marketer for Natalie Kimball Fitness LLC

    Feb 2022 - Jun 2022

  • Virtual assistant for Paperbacks & Co. LLC

    Mar 2022 - May 2022
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  Alex's virtual biz

  Aug 2022 - Feb 2023

  As a video editor, I seamlessly transformed raw images, footage, and scripts into captivating finished products for social media marketing. Meeting project schedules and budget constraints, I ensured timely delivery while accommodating creative requests.In my role as a graphic design coordinator, I successfully managed and coordinated projects from inception to completion. Collaborating closely with the client, I brought their visions to life, creating compelling designs that met deadlines and fulfilled requirements.Additionally, I designed engaging content for LinkedIn profiles, employing creative concepts to capture attention. Crafting advertising copy targeted toward specific markets, I effectively promoted products and services to reach the intended audience. Show less

  • Podcast manager for Virtually Empowered LLC

    Nov 2022 - Feb 2023

  • Video editor & Copywriter & Graphic designer for Lovelee Occasions & Etc. LLC

    Apr 2022 - Oct 2022

  • Copywriter for Lumen Candles SRL

    Aug 2022 - Sept 2022