Experience

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  Build.com

  Sept 2013 - Jan 2015

  Brand manager

  Merchandised flooring and building material product lines; corresponded with vendors and manufacturers, worked hand-in-hand with sales floor to expedite sales procedure(s). Utilized analytics, trends, and metrics to find the best possible method to portray and ultimately make a profit off of the products we have on site.

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  Milestone technologies, inc.

  May 2015 - Sept 2017

  • Help Desk Lead

    May 2017 - Sept 2017

  • Help Desk Technician

    Aug 2016 - Apr 2017

  • Help Desk Technician

    May 2015 - Aug 2016
• 

  Meta

  Sept 2017 - Jul 2023

  Enterprise support manager

  Responsible for solving issues, driving enhancements, and improving support for all IT related functions: operational support, application support, and service delivery. I use performance reporting and user analysis to identify gaps & generate initiatives around those findings to ensure the highest levels of service.Expansion - Managing growing IT support services provided in the Pacific Northwest through significant growth across the region (from supporting >2,000 seated users to <10,000); Dozens of first-day-of-business “launches” delivered successfully across greater Seattle area ensuring IT support and functionality of new buildingsData-driven guidance - Responsible for providing data driven guidance to our immediate team, partners, cross-functional teams, and leads when it comes to regional business trends and needsProject management - Built PM knowledge base for our enterprise support team; Utilized Asana and Meta-proprietary tools to deliver project organization across multiple time zones; Managed several large scale, global projectsRelationship building - Maintaining strong relationships with IT service owners (Supply Chain/Logistics, AV/VC, Live Event Operations, Corporate Networking, Infrastructure) and the business (Sales, Marketing, Engineering, HR, Finance etc.)Vendor management - Managed vendor relationships and business conversations with consultants and managed service providers Show less