Experience

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  Shibay travels & tours

  Sept 2014 - Jan 2017

  Network administrator

  Key Responsibilities• Install and configure Windows 2008/2012, CentOS, and another Server Operating System.• Maintain LAN/WAN technologies and network security.• Strong network troubleshooting skills.• Implement and maintain backup and recovery solutions.• Familiar with DHCP server implementation.• Problem solving skills for windows operating systems, computer hardware, and software.

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  Actiive tech networks (pvt) ltd.

  Mar 2017 - Mar 2022

  Information technology coordinator

  Key Responsibilities • Running regular checks on network and data security• Identifying and acting on opportunities to improve and update software and systems.• Developing and implementing IT policy and best practice guides for the organization• Designing training programs and workshops for staff• Conducting regular system audits• Running and sharing regular operation system reports with senior staff• Managing and reporting on allocation of IT budget• Providing direction for IT team members• Identifying opportunities for team training and skills advancement Show less

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  Sikon

  Dec 2020 - Sept 2022

  Solutions consultant

  Designing and implementing enterprise class infrastructure solutions to wide range of companies.

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  Hcl technologies

  Mar 2022 - now

  Technical specialist

  Key Responsibilities• Provide third level technical support to the client institutions and to technical teams within to resolve network issues and to support the implementation of new network solutions.• Build and maintain relationships with global and virtual teams and third parties on network development or support issues.• Provide the highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.• Develop processes and procedures for use by the Network team and third parties in the management of network environments.• Performing root cause analysis and long-term fixes• Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner.• Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd level support in response to Major Incidents.• Implement recommended changes/improvements to the process and infrastructure design. Show less

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  Atn campus

  Apr 2022 - now

  Visiting lecturer

  Key Responsibilities• Prepare and deliver lectures to undergraduate or graduate students on topics such as Cisco CCNA, CCNP, BSc (Hons) in Cyber Security and Network Technology• Maintain regularly scheduled office hours to advise and assist students. • Advise students on academic and vocational curricula and on career issues.