Experience

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  Ey

  Mar 2015 - Sept 2015

  Staff in the Risk team. Fixed assets audit at Minera Michilla, Antofagasta Minerals Company. Responsibilities- Interact with cross-functional teams- Information management Internship in Customer Knowledge, within the Management and Technology Consulting department.Conducting qualitative and quantitative market research, including focus groups and surveys.Data collection.Building and managing databases.Online research and product quotation.Supporting quantitative and qualitative studies.

  • Staff

    Jul 2015 - Sept 2015

  • Internship - Customer Knowledge

    Mar 2015 - Jun 2015
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  Schibsted media group

  Oct 2018 - Aug 2019

  Commercial Analysts in Advertising Sales team.- Change Management.- Optimizing processes and tools to support sales operations.- Design, manage, and deliver training sessions, adopting new tools and methods.- Developed and managed key reports and dashboard in Excel and Salesforce to monitor sales, product and customer performance.- Coordinate with Finance administrative processes related to billing, data, and best practices.- Salesforce AdministratorExcel Advanced- Salesforce (CRM) - DFP Google Show less

  • Commercial Analyst

    Dec 2016 - Aug 2019

  • Commercial Analyst

    Oct 2018 - Nov 2018
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  Keepit

  Aug 2021 - Apr 2024

  Partnered with cross-functional teams to design and deliver seamless Salesforce solutions.ºSalesforce Administration and ConfigurationConfigure and customize Salesforce based on inputs from key stakeholders.Support and maintain the Salesforce schema, designing secure and scalable solutions.Create and manage validations, custom fields, advanced formulas, custom objects, and Flows.ºIntegration and DevelopmentManage and maintain integrations between Salesforce and external systems or third-party applications, ensuring efficient data flow and optimal performance.ºRelease ManagementPlan and manage Salesforce releases, testing and deployment of new features or updates.ºUser Support and TrainingProvide user training, addressing knowledge gaps with tailored resources.Respond to Jira ticket to user support requests.ºData Management and ReportingMonitor data quality, integrity, and user adoption.Build and customize reports and dashboards.ºStakeholder Collaboration and ProjectsGather requirements and document user stories, process flows, and data models.Change Management processes for new functionality launches and integrations.ºProcess Documentation and CommunicationCommunicate updates on functionality, issues, or process changes. Show less Analyze business needs and identify opportunities. Collaborated with key stakeholders to capture the lead to cash lifecycle in salesforce to create an appropriate environment for users, and a useful tool for the company. - Translate business needs into technical requirements.- Delivered training, technical support, and troubleshooting- Data management- Handling administrative SFDC functions.- Setting up Salesforce integrations with key systems.- Flows development (automations) Show less

  • Sr. Salesforce Administrator

    Oct 2023 - Apr 2024

  • Salesforce Administrator

    Aug 2021 - Mar 2024
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  Freelance | self-employed

  May 2024 - Dec 2024

  Freelance consultant

  8 month Freelance Project: Assisting with the development of CRM system.- Salesforce configurations and process improvements (Accounts and Opportunities).- Provided data-driven insights through reporting and dashboards.

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  Pagerduty

  Feb 2025 - now

  Sales operations analyst

  Streamlining processes, and providing insights to enhance sales performance