Experience

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  Mercury pharmacy services

  May 2016 - May 2018

  Pharmacy assistant

  • Manage customers’ medical records, perform general data entry and data management• Maintain and control the release of information to authorized persons only• Actively update prescriptions, track progress with technicians and pharmacist• Maintain relationships with hospitals, clinics, and nursing facilities through medical record updates• Handle crises that arise in the call center, provide assistance to clients to fulfill their needs• Work well under pressure with accuracy and handle multiple priorities simultaneously Show less

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  The fitness outlet

  Jun 2018 - May 2020

  Fitness consultant

  • Assisting customers with selecting residential and commercial grade fitness equipment• Resolve customers inquires• Maintained showroom operations• Generated an average of $30,000 worth of monthly sales• Knowledgeable in full spectrum fitness equipment industry

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  Clobotics global

  May 2020 - Oct 2021

  Customer success specialist

  • Retail insight as a service in client service/support for multiple projects • Worked with Vice president, Project managers, Consumer market knowledge experts & various directors from Fortune 500 company• Managed & configured over 5,000 users during project rollout• Facilitated end to end process in multiple projects• Owner of training materials• Help revamped App’s UI design with internal team on a global scale• Basic data analytics reporting

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  Corsearch

  Sept 2021 - Oct 2023

  Customer success manager

  • Managed portfolio of $2 million in annual recurring revenue for customers from the regulatory, fast consumer good and pharmaceutical industry• Facilitated successful contract renewals• Identified upsell/cross sell opportunities• Global team collaboration with product, commercial, operational and marketing teams• Delivered business success review to showcase value in ROI• Primary escalation point for product and service issues• Organized and supported mitigation plans to reduce churn risks• Assisted with adaptive workflow and best practices strategies for over 20 different clients within SaaS Show less

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  Amazon

  Oct 2023 - now

  Customer success manager