Experience

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  Hotel rajeswari inn

  Aug 2021 - Jul 2022

  Receptionist

  Worked as an Operations Assistant, facilitating visitor check-ins and check-outs,promoting the hotel, and ensuring the well-being of guests. Effectively handled more than20 grievance redressal cases and managed feedback, resulting in over 30 five-star reviewson social media platforms and the hotel's webpage. Managed and directed a team of over 20 operational staff, ensuring smooth and efficient hotel operations.

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  Government of madhya pradesh

  Dec 2023 - Jan 2024

  Field work training

  Acquired practical expertise in various environmental projects, including Nursery Management, Joint Forest Management,Timber & Bamboo Depot operations, Honey Production, Ecotourism Management, Bamboo Common Facility Centre Management, and Wildlife Management in the Madhya Pradesh Circles of Balaghat, Garra, Lamta.

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  Annapurna finance pvt. ltd.

  Apr 2024 - Jun 2024

  Financial strategy intern

  Conducted a comprehensive study on group dynamics and individual loan feasibility within microfinance institutions.Executed 20 days of extensive fieldwork, including the administration of surveys to over 500 clients, and conducted site visits across 2 states, covering 4 branches of Annapurna Finance.Utilized statistical methods such as regression analysis and chi-square tests to clean and analyze data, leading to valuable insights on group behavior and loan feasibility.Acquired a detailed understanding of the operations and structure of microfinance institutions through practical, hands-on experience.Delivered a management-level presentation summarizing findings and recommendations, demonstrating strong analytical and communication skills. Show less

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  Annapurna finance pvt. ltd.

  Nov 2024 - Dec 2024

  Spm & csr research intern

  Served as a Research Intern in the finance sector, undertaking a comprehensive project oncustomer satisfaction analysis.Executed a 25-day fieldwork initiative, gathering insights from over 500 clients across Microfinance Institutions (MFI) and Micro, Small, and Medium Enterprises (MSME) sectors,spanning three states and 15 branches.Utilized advanced statistical tools and the SERVPERF model to assess customer satisfactionacross the loan lifecycle.Delivered a detailed presentation on key findings and actionable recommendations,addressing identified gaps and potential risks.Acquired in-depth knowledge of microfinance operations and MSME business loan processes, complemented by practical field exposure Show less