Experience

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  Apostolic church of god pre-teen ministry

  Jun 2001 - May 2011

  Junior counselor

  -Mentored to 70 kids of ages 5-13 with facilitation of real life discussions and positive feedback. -Assisted ministers during seminars and services, while being a positive role model for the younger kids.

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  Fermi national acceleratory laboratory

  Jun 2006 - Aug 2006

  Engineering intern

  Collaborated with engineers to discover how particle accelerators interact with electrically charged objects.

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  The support group

  May 2008 - Aug 2008

  Event promotions intern

  -Effectively raised $15,000 for one of The Support Group's largest fundraising weekends.-Fostered and maintained relationships between The Support Group and sponsors.-Responsible for constructing "in-kind" donation packages.-Planned and executed a youth summit involving 700 teens attending motivational workshops on current issues.

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  Rutgers university residence life department

  Aug 2008 - May 2010

  Resident assistant

  -Worked with 500 residents to develop a community environment that fostered personal growth, promoted academic achievement and emphasized multicultural appreciation.-Handled all Resident Floor Programs and community development through planning of educational, recreational, and team building programs.-Gained valuable conflict resolution experience through Crisis/Emergency Intervention training as well as numerous real life crisis/emergency situations in the residence halls.

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  Johnson & johnson health care systems

  Jan 2009 - Jul 2009

  Supply chain co-op

  -Coordinated and implemented a new tool to measure metrics for Johnson & Johnson Gateway website.-Increased acceptance rate of faxes by 20% with investigation and analysis of failed versus accepted consumer orders.-Assisted in maintaining customer master database of JJHCS transition to SAP enterprise. -Helped Johnson & Johnson recruit future co-ops at National Society of Black Engineer's National Convention.

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  L'oreal usa

  May 2010 - Aug 2010

  -Innovated and simplified the reporting sustainable system for Overall Equipment Effectiveness metrics.-Proposed a pre-weigh tracking tool to all 6 plants to help keep track of Pre-weigh inefficiencies. -Created an agenda, which included organization of training workshops and planning of community service events and extracurricular activities. -Proposed and implemented 5 new ideas for various Corporate Operations HR initiatives.-Created 30 job profiles for Corporate Operations through direct communication with various departments.-Analyzed and bench-marked competitors Employee Value Propositions and proposed a stronger Employee Value Proposition for L'Oreal.

  • Corporate Engineering Intern

    May 2010 - Aug 2010

  • Human Resources Intern

    May 2010 - Aug 2010
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  Pepsico

  Jul 2011 - May 2012

  -Supervised a team with problems related to production by giving corrective action for quality problems.-Supervised and synchronized production to produce a quality product at the lowest possible cost. -Provided leadership, supervision, and coaching for the Quality Assurance Technicians of 12 employees and the sanitation team of 5 employees.-Investigated complaints on existing products and responds to vendor or customers. -Monitored, recorded, and ensured product quality of all finished products.-Ensured concentrate inventory is balance daily.-Assisted in conducting Good Manufacturing Audits and Food & Safety Audits.

  • Production Supervisor

    Dec 2011 - May 2012

  • Operations Development Program, Quality Supervisor

    Jul 2011 - Dec 2011
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  Accenture

  May 2012 - Sept 2012

  System integration analyst

  -Researches and drives resolutions of Production incidents and problem pertaining to customer visibility data using Oracle SQL.-Maintained reports on a monthly and fiscal year basis in accordance with the requirements of each client. -Proficiently analyzed and assured quality of client data collected. -Assisted in the development of capabilities and performance measurements.-Maintained and supported tools for Infrastructure Outsourcing.

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  Accenture

  Nov 2012 - Dec 2015

  -Support and delivery the technical implementation of the software product delivery for Accenture Federal Services Sales Lifecycle. (Salesforce.com)-Developed Business Requirement Documents (BRD), functional requirement documents (FRD) and traceability matrix.-Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.-Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom and standard objects.-Liaison between the client and the built team for custom coding-Created a UAT Test Plan, and developed Test Scenarios, Test Cases and Test Data for UAT.-Manage and created documents for Salesforce Implementation: Configuration Workbook, Profile Workbook and Scenarios.-Organize and presented Conference Room Pilots to Leadership of Accenture Federal Services and Key Stakeholders.-Led the data migration team by delegating and testing data and reports after being migrated to Salesforce.-Supported Salesforce App GO-LIVE by leading and supporting Opportunity Management, Reports and Dashboard training sessions. Show less -Testing Sales Cloud, Service Cloud, Salesforce Mobile, and Social Collaboration tools-Training new team members on all of testing tools and Salesforce.com-Experience with using Selenium and AssureClick as testing tools-Experience with an Agile format for this Salesforce project (Leading stand-ups and meetings)-Assisting with driving resolution with CAT and SIT testing-Demo new Salesforce technologies to the Client -Levering the Captivate Adobe 6 tool to create Service Cloud training material for the client. -Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery Show less -A Technical Design Analyst on the CDM Retention team. Responsibilities Included: documented and created technical designs, prepared technical test scripts, completed technical test execution, tracked and resolved defects. -Became an expert on the Retention Technical Design team with certain design areas and technical testing. -Trained 2 new Retention technical design members on the Technical Design and Technical testing. -Prepared over 100 test cases and validation queries for Retention CDM (Technical) -Completed test cases and worked with build team to solved multiple defects. -Manged parts of the Retention Design and determined multiple solutions with little assistance from lead. -Contributed to database design documentation as well as teaching other team members the document. Show less

  • Business & System Integration Consultant

    Sept 2014 - Dec 2015

  • Salesforce Testing Analyst

    Mar 2014 - Sept 2014

  • Business Analyst

    Nov 2012 - Mar 2014
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  The corps network

  Jun 2013 - Nov 2013

  Volunteer

  -Volunteered with The Corps Network project by testing and analyzing requirements to aide with implementing Salesforce.-Assisted in designing Salesforce.com for collection of membership data for The Corp Network.

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  Accenture federal services

  Dec 2015 - now

  Project management specialist

  -Provide on-going budget status using reports in Salesforce and Excel-Manage multiple teams Labor and Non-Labor Budget and presenting them in monthly meetings-Provide monthly demand forecasting, resource availability and budget actuals-With input from the PMO Senior Manager, develop, track, monitor and report on best practices both for individual projects and Accenture overall-Create and manage reporting requirements across multiple stakeholders using Salesforce-Research, analyze/document current PMO practices and help define opportunities for improvement and maturity-Mange charge codes and provide access to new team members Show less