Experience

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  Volkswagen group uk ltd

  Sept 2007 - Dec 2010

  The development & continuation of the Volkswagen merchandise range, introduction of new products, monitoring pricing and delivering marketing materials.Introduction of a revised Retro Range which had been developed after gaining valuable feedback from the Retailer network.Liaising with suppliers to develop and maintain the merchandise range, introduce new products and monitor pricing structures.Running the Volkswagen Merchandise website, keeping this constantly updated with new products and sending HTML’s.Working with marketing team on the social media projects to keep the sites updated with information relating to merchandise. Setting up and delivery of monthly newsletter working with in house editors to achieve. Regularly reviewing performance on a weekly basis of merchandise range, taking actions when appropriate to drive sales and hit targets.Reviewing monthly reports, analysing data and taking steps from this to work in areas that are underperforming.Working closely with all areas of business at all levels in order to recognise opportunities that may not be in day to day working. Show less Supported and gave practical advice on policy and process change at a detailed operational level. Raising, investigating, and managing processes to deliver issue resolution for Customer Services. Management of the detailed investigation, coordination of appropriate resources to agree resolution to operational issues with a customer impact.Creation of first draft internal and Retailer communications.Handling complaint escalations from customers that came through the contact centre to the brand/director to ensure resolution to a satisfactory level.Highly focussed on customer services and putting the customer first, working to prevent any issues escalating.Finding solutions for issues that have been unavoidable and working to make it as lower impact on the customer and the Retailer by coming up with creative ideas to minimise inconvenience.Identifying trends/issues by analysing of data, putting into effect plans before they escalated. Show less

  • Merchandise Product Manager

    Jul 2008 - Dec 2010

  • Project & Process Coordinator

    Sept 2007 - Jul 2008
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  Costar group uk

  Feb 2011 - Aug 2015

  Deliver excellent standards of research and customer service for the customer base liaising directly with clients. Engage in proactive research, build and maintain relationships, objection handling, and client visits. Maintain a strong base of market knowledge via research, client meetings, regular calls with key players in the Bristol property market, and a strong knowledge of news and events.Source, research, write and publish news stories for Bristol.Customer service champion. Show less Generate new property listings for portfolio using a variety of research methods, including building relationships, effective questioning, listening, probing and building rapport, and sharing market knowledge with team members.Successfully build long term relationships with clients through regular contact, building of business awareness/intelligence and keeping up to date with the property market in the area.Customer service champion.Part of my role was seconded to Learning Support where I assisted with training for new starters and training workshops. Show less

  • Market Research Associate

    Dec 2014 - Aug 2015

  • Research Associate

    Feb 2011 - Dec 2014
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  Bmw group uk limited

  Feb 2016 - May 2017

  Aftersales development executive, mini uk (msxi)
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  Msx international

  May 2017 - Oct 2018

  Mini projects manager - lifestyle
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  Bmw group

  Oct 2018 - now

  Marketing executive, lifestyle
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  Rpc - the retail performance company

  Jan 2022 - now

  Lifestyle product manager, bmw/mini

  Lifestyle Product Manager for BMW & MINI.