Experience

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  Mashreq bank

  Aug 2016 - Sept 2017

  Sales and customer relation officer

  Keep accurate records for all daily transactions.Deal directly with customers either by telephone, electronically or face to face to fulfill their banking requirements and solve their queries efficiently.Direct Sales for banking products such as personal loans, credit cards, new accounts, life and non-life insurance policies.Organize workflow to meet customer timeframes. manage customers' accounts.Provide feedback on the efficiency of the customer service process process orders, forms, applications and requests.Obtain and evaluate all relevant information to handle product and service inquiries communicate and coordinate with internal department.Prepare, deliver and register customers check books.Answer customers daily inquiries (account movement -authenticate signatures-Balance inquiry- withdraw check by commercial register or by power of attorney - etc.).Open customer time deposits. Show less

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  The heart of europe

  Oct 2017 - Mar 2018

  Property consultant

  Keep accurate records for all daily transactions.Lease and Sell property.Maintain regular contact with Developers, landlords, investors, tenants and owners to find new opportunities and assess existing ones.Attend property viewings with prospective buyers and tenants.Keep up to date with UAE Real Estate market, property laws, competitors and marketing activities.Provide excellent customer service.Achieve sales targets set by the company.

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  Adib - abu dhabi islamic bank

  Mar 2018 - Jul 2018

  Sales executive

  Responsible for selling loans to individuals and corporates account using databases and referrals.Sell loans by face-to-face meetings and by telephoning potential customers to set an appointment for visits.Filling in daily reports and submit it to the line manager.Ensuring the delivery of the necessary documents.Achieving given monthly target.

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  Fairmont nile city

  Aug 2018 - Jun 2019

  Reception agent

  Register and check guests in.Confirm relevant guest information.Verify and imprint credit cards for authorization.Maintain clear and accurate records of guest room bookings.Verify guest's payment method.Compute all guest billings, accurately post charges to guest rooms and house accounts.Listen and respond to guest queries and requests both in-person and by phone.Complete and maintain any incident reports, daily activity reports or other reports requested by management.Close guest accounts and check guests out. Show less

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  Ethics hr

  Jun 2019 - Mar 2020

  Recruitment specialist

  Partnering with hiring managers to determine staffing needs.Screening resumes.Performing in-person and phone interviews with candidates.Administering appropriate company assessments.Performing reference and background checks.Coordinating interviews with the hiring managers.Following up on the interview process status.Maintaining relationships with both internal and external clients to ensure staffing goals are achievedCommunicating employer information and benefits during screening process.Staying current on the company’s organization structure, personnel policy and state laws regarding employment practices.Completing timely reports on employment activity. Show less

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  Ministry of planning and economic development

  May 2020 - Oct 2020

  Office manager to the deputy ministry of planning and economic development

  Manage minister's diaries and schedule meetings and appointments.Act as a first point of contact: managing inbox and phone calls.Ensure pre and post follow up around meetings (getting material, agenda, and circulating minutes).Remind the minister of important tasks and deadlines.Follow up on paperwork and documentation and other administrative tasks.Arrange work and personal related logistics (travel and non- travel).

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  Freelance

  Jan 2021 - Dec 2021

  Quality assurance

  Design, execute, and maintain test cases.Report issues through bug-tracking systems.Investigate reported issues and follow up until they are resolved.Provide automation scripts for assigned tickets/tasks.Contribute to quality and functionality improvement of software.

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  Schneider electric

  Sept 2022 - now

  -Manage the executive calendar, ensuring strategic prioritization of meetings and critical deadlines.-Drive the preparation and follow-up for leadership meetings, including agendas, actionable minutes, and tracking deliverables.-Act as the executive office’s primary liaison with internal and external stakeholders, ensuring effective communication and alignment.-Handle confidential and sensitive information with the utmost discretion and professionalism.-Utilize SAP systems to extract, analyze, and deliver daily sales data reports, providing critical insights into business flow and performance trends.-Consolidate and present data findings to executive leadership, supporting data-driven decision-making and business strategy development.-Collaborate with cross-functional teams to optimize data reporting processes, ensuring accuracy, timeliness, and relevance.-Audit and supervise key internal processes, including vacation management, employee evaluations, and compliance documentation.-Track progress on strategic initiatives and deliver regular status updates to leadership.-Serve as a central communication hub between the executive office and operational departments to drive collaboration and ensure project alignment.-Prepare comprehensive reports, executive summaries, and leadership presentations to support strategic initiatives.-Lead the planning and implementation of office initiatives, including internal audits, infrastructure projects, and continuous operational improvements.-Coordinate staffing and offer meetings, ensuring accurate documentation and timely follow-up on key decisions.-Oversee the preparation and management of visa applications, maintaining strict compliance with regulatory requirements.-Administer and optimize the use of ACTi plans, Active track, SAP, and other platforms to improve workflow efficiency and transparency.-Drive continuous improvement initiatives, leveraging technology to enhance administrative and business operations. Show less - Provide support to the Business Leader and the team including the coordination of team meetings, meetings agenda and notes, business trips and expense claims, internal/external events or trainings - Take care of assigned administrative tasks- Manage calendar for meeting rooms / venues booking, minutes taking as necessary, monitoring and follow through schedules - Liaise with the customers and vendors in respect of meeting schedules and production of timely and accurate reports - Gather, assemble and analyze information and data from various sources in response to the team’s initiatives; assist in the preparation of related reports/presentation materials to ensure that information is timely and accurate - Coordination of travel and hotel arrangements for local as well as overseas visitors- Serve as a primary contact and authoritative information source on the team’s activities and to respond to internal and external inquiries; all other ad-hoc support as needed by the leaders and the team- Manage workflow and monitor invoices, Purchase Orders, distribution lists, expense claims Provide admin support for new hires and exiting employees include arranging IT essential, access and onboarding/offboarding arrangements - Interact with team members to pro-actively offer assistance and solutions - Be a team player to contribute best knowledge sharing, creative idea generation and willingness to make decisions- Efficiently respond in a calm and effective manner to a variety of demands and projects - Meet established deadlines - Work independently and make sound decisions to the degree necessary for the successful performance of the assigned duties Support Vice President on daily basic Show less

  • Executive Assistant to VP Building and Transactional Business Northeast Africa & Levant

    May 2023 - now

  • Executive Assistant to Vice President Power Product

    Sept 2022 - now