Experience

• 

  Iwco direct

  Sept 2013 - Mar 2017

  Assisted multiple Account Managers with day-to-day tasks across multiple accounts to ensure on-time and accurate work. Some responsibilities included:- Writing Job Instructions- Creating & Maintaining Data Matrices- Creating Piece Attribute/Mock-Ups- Creating & Maintaining Standard Operating Procedures (SOP's)- Creating & Sending Postage Invoices- Daily Reporting Operated key machinery across the Direct Mail process, and received training on machine upkeep and minor maintenance. Some key machinery included:- DOD Inkjet- Roll-to-Roll Laser Printer- Swingarm Inserter- Intelligent Inserter

  • Account Coordinator

    Sept 2014 - Mar 2017

  • Machine Operator

    Sept 2013 - Sept 2014
• 

  Impact

  Mar 2017 - now

  As an Account Director I oversee the entirety of each project on multi-million-dollar accounts while handling the day-to-day responsibilities to ensure accuracy, efficiency, and customer satisfaction. Other responsibilities include, but are not limited to: - Daily client facing interaction- Creating and submitting instructions across multiple departments- Create and maintain various reports needed for job completion- Training new client service personnel- Billing & invoicing- Constantly looking for ways to continuously improve customer relations and client satisfaction while streamlining work internally Show less

  • Account Director

    Dec 2022 - now

  • Account Manager

    Mar 2017 - Dec 2022