Experience

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  Teletech

  Sept 2009 - Jan 2013

  Techsupport

  I provided technical support for various systems and devices, focusing on diagnosing and resolving technical issues for customers over the phone. My primary expertise was in troubleshooting Windows operating systems, complemented by supporting network and cloud interfaces such as Ethernet, Android, and iOS platforms. I consistently ensured clear communication to guide non-technical users through solutions, enhancing customer satisfaction and building trust.This role required adapting quickly to a range of technical challenges while maintaining a focus on improving team processes. I also stayed informed about the latest technologies, enabling me to offer well-rounded support for technical products. Working in a high-pressure environment, I successfully balanced customer needs with team objectives, contributing to improved resolution times and positive customer feedback. Show less

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  Ust global

  Feb 2013 - Mar 2015

  Tester

  I worked with various tools from IBM Rational Quality Manager on a healthcare project, where I created and executed test cases while managing defect triage processes. My responsibilities included active participation in client calls to gather requirements, clarify doubts, conduct knowledge transfer sessions, and address any project-related issues promptly.-I worked with the Lean methodology to enhance efficiency and streamline the testing process.-This project was a new initiative for the company, and I played a key role in its early stages by acquiring all necessary knowledge through detailed transfer sessions with an external team.-Initially, the project was divided into 60% offshore and 40% on-site work. Within three months, my team successfully transitioned to full project ownership.-The development team consisted of external collaborators, and I maintained effective communication channels to ensure smooth coordination and timely project deliveries.This role required a combination of technical skills, proactive problem-solving, and collaboration with cross-functional teams. It strengthened my expertise in project transition, communication, and client engagement, setting a strong foundation for my future roles in Quality Assurance. Show less

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  Softtek

  Apr 2015 - Aug 2016

  Qa tester

  I worked with the Scrum methodology using Jira and Confluence, collaborating with management, business partners, analysts, developers, architects, and engineers to support data quality efforts. This role was part of a project in the healthcare industry, focusing on ensuring the quality of multi-tier web-based platforms. I was responsible for manual testing activities, which included creating and maintaining test scripts, writing test cases based on business requirements, and performing link testing.-Migration from Waterfall methodology to Scrum, facilitating smoother team workflows and project execution.-Scrum methodology tasks included sprint planning, daily Scrum meetings, sprint reviews, retrospectives, and backlog reviews.-I conducted demo presentations showcasing requested changes to the client, ensuring alignment and satisfaction.-I participated in the execution and validation of an automated test suite for a link test, improving testing efficiency and accuracy.-I contributed to the release process for the production environment, ensuring seamless deployment and adherence to quality standards.This position allowed me to enhance my expertise in Agile methodologies, strengthen my collaboration skills within cross-functional teams, and develop a deeper understanding of quality assurance processes in healthcare-related projects. Show less

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  Unosquare

  Aug 2016 - Apr 2021

  Senior functional qa

  I worked as a support engineer for external testing teams on a financial project. My primary responsibility was to confirm valid issues and report them to the client, ensuring accurate information for testing to avoid invalid issues. I performed health checks and monitored web services (Tomcat) to ensure system stability and functionality.-Leading role for a local team of 2 members, providing guidance and support to achieve project goals.-I was responsible for migrating 2 web services to Pod2, ensuring seamless transitions and minimal downtime.-I transferred all documentation from the existing wiki to a new Confluence environment, incorporating updates for improved team access and collaboration.-I collaborated with the production support team to address and resolve system issues efficiently.In a separate healthcare project starting in 2019, I worked under the Scrum methodology to design and execute test cases using qTest, focusing on both UI and API testing with tools like Postman. My involvement included daily stand-ups, sprint planning, retrospectives, and product backlog refinement to ensure continuous delivery and quality improvements.-I executed backend API testing with Postman to validate functionality and performance.-I tested functionality from both the UI and API simultaneously to ensure comprehensive coverage.-Test case creation and execution encompassed both UI and API, aligning with business and technical requirements.This role strengthened my expertise in leading teams, transitioning documentation, and working within agile frameworks while contributing to both financial and healthcare projects. Show less

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  Wizeline

  Apr 2021 - now

  Senior software qa engineer

  In my current role, I lead a team of 5 engineers, coordinating manual and automation testing (Web - TestCafe/Cypress and Mobile - Detox) for a project in the Entertainment/Media industry. I am responsible for executing manual and automated tests, creating detailed client reports, and managing task priorities for the team.-Automation for web applications using the TestCafe framework (JavaScript).-Executing code reviews to maintain high standards and best practices.-API testing with GraphQL to ensure backend functionality and integration.-Managing Jira tasks, including version control and sprint progress tracking.-Leading the release process for UAT and production environments.-Gaining proficiency in Detox to automate mobile app testing with Android Studio and Xcode.In another Entertainment/Media project, I took charge of backend validations, focusing on API responses, status codes, and Swagger specifications.-I developed API automation from scratch using the Cypress framework (JavaScript) and Gherkin syntax.-Built a pipeline with GitHub Actions to export Cypress results to Xray.-Conducted code reviews to ensure scalable and efficient automation solutions.-Created and executed Postman collections for API validation.This role allows me to leverage my technical and leadership skills, enabling me to deliver impactful solutions that meet both client and team expectations. Show less