Experience

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  Rebel sport

  Aug 2013 - Aug 2018

  Retail assistant

  • Deliver exceptional customer service with a strong focus on customer centricity.• Provide information and effectively resolve customer problems and inquiries.• Offer advice and assistance to customers, ensuring their needs are met.• Manage and address complaints, escalating serious issues to a manager when necessary.• Handle cash transactions, including issuing refunds and processing exchanges. • Proficiently process online orders and manage click-and-collect orders.• Responsively answer and assist with customer inquiries over the phone. Show less

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  Anytime fitness

  Dec 2017 - Jan 2019

  Personal trainer

  • Lead one-on-one personal training sessions as well as group training sessions.• Assess clients' fitness levels and create personalised training programs that align with their specific goals.• Proficiently instruct clients on the safe and proper use of gym equipment and exercises to prevent injury.• Cultivate positive and trust-based relationships with clients, fostering a supportive training environment.• Keep abreast of the latest exercise techniques and research to provide cutting-edge fitness guidance.• Oversee a small team, including reviewing exercise routines, managing client retention efforts, generating leads, and optimising staff productivity. Show less

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  Bluescope

  Jan 2019 - Mar 2020

  Operator

  • Proficient in monitoring and actively contributing to the continuous production of high-quality steel.• Held a pivotal role in the production of ColorBond steel, a globally distributed product.• Focused on maintaining consistently high-quality products with minimal errors while ensuring an uninterrupted production process.• Operated heavy machinery and adhered to strict Work Health and Safety regulations throughout the process.• Proficient in operating complex machinery with a keen eye for detail, enabling rapid identification and resolution of production line issues.• Experienced in working with encrypted computer systems, demonstrating competence in handling intricate data management systems, and emphasising the significance of data security and integrity maintenance Show less

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  Communicourt

  Oct 2021 - Apr 2023

  Intermediary

  • Extensive experience in various court settings in England, including Criminal (Magistrates and Crown) Courts, Youth Courts, and Family Courts, involving all stages of proceedings.• Proficient in working with young people and adults facing mild to moderate learning disabilities and difficulties, language impairments, Autism Spectrum Condition, and acquired speech, language, and communication challenges.•Experience working with individuals spanning childhood to adulthood who have navigated a multitude of traumas throughout their lives. Including involvement in the care system, struggles with substance abuse (drug and alcohol), and exposure to domestic violence.• Skilled at establishing quick and effective rapport with individuals dealing with communication and learning difficulties.• Experienced in conducting comprehensive communication assessments to evaluate communication abilities and identify specific challenges.• Capable of addressing the court formally and providing judges with recommendations based on assessment reports to enable effective individual participation in legal proceedings.• Able to describe communication skills to solicitors and barristers and collaborate with them to facilitate effective communication.• Actively facilitate communication between the individual and other involved parties, including advising on question structure and clarifying complex concepts.• Proficient in preparing detailed written reports outlining individuals' communication needs and suggesting strategies for court appearances or conferences.• Adherence to specific policies and procedures when working with colleagues and external stakeholders.• Dedicated to personal and professional growth through individual clinical supervision.• Effective in working independently, maintaining high productivity and effectiveness. Show less

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  Nsw department of communities and justice

  Nov 2023 - now

  Community corrections officer

  • Provide advice and direct offenders to appropriate community based offender management programs or interventions taking into consideration an individual’s risk, needs and responsivity.• Compile detailed and comprehensive offender profiles to assist in assessment and decision making process. • Prepare reports to Courts, State Parole Authority and other judicial bodies in relation to sentencing, progress on orders and to provide other pertinent information as required.• Develop, implement and monitor an individualised case plan that identifies long and short term goals and strategies for an offender’s supervision period.• Initiate, as appropriate, breach reports, instruct legal representatives and provide documentary and written evidence on oath to enforce community based sentencing orders.• Maintain a working relationship; liaise with external agencies and refer individuals to programs and services.• Use interviewing techniques to assist offenders to understand the causes and consequences of their offending behaviour and to develop skills to change behaviour and attitudes. Show less