Experience

• 

  Glaxit

  Jul 2018 - Aug 2018

  Frontend web developer
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  Kloud 7

  Dec 2018 - now

  Network support engineer

  It is a telecommunications service provider know as Kloud7 focused on delivering enterprise class unified communications as a service. Our all-inclusive, affordable and cloud-based solution is designed to unify business communications to a single platform. Our mission is to provide industry leading customer support, reliability and the latest technologies to our SMB, Enterprise and Call Center customers. We strive to build lasting relationships with each customer by providing communications solutions that increase business efficiency. • Set up, test, administer and troubleshoot LAN and WAN.• Manage networking vendor equipment including Cisco, Edgewater, Adtran• In-depth experience with monitoring tools such as LabTech, CACTI, Zabbix• Daily use of virtualization technologies i.e. VMware, Citrix and Hyper-V• Setup and troubleshoot handheld devices• Network documentation creation using Visio diagrams for network implementations.• Linux administration• Administration and troubleshooting Cisco catalyst switches and ISR appliances.• Troubleshoot and resolve complex, critical, and sensitive technical support issues.• Resolve customer issues through email, phone, and remote support sessions.• Manage a personal queue of incidents by effective time management and issue prioritization.• Ensure customer satisfaction through professionalism and swift resolution.• Monitor organization and client networks. Show less