Experience

• 

  Royal air force charitable trust enterprises

  Jun 1396 - Mar 1396

  It & communications administrator
• 

  Syplex ltd

  Apr 1397 - Jan 1397

  Service manager
• 

  Historic england

  Feb 2007 - Jun 1396

  Responsible for technical guidance, escalation management, change assessment and approval. Support and management of Multi-function estate, Video Conferencing infrastructure, Team SharePoint site, Mobile device management & Secure file transfer services. Management of the hardware catalogue and assessment of new items. Technical lead on Windows 10 build development and other projects. Various duties regarding IT contract re-tender and other procurement activities.Key Achievements: Developed strong links within the service desk and end user communities. Acted as a point of escalation for all service, technical and general enquiries, using ITILv3 principles and the Service Now toolset. Reduced print costs, improved reliability and introduced new scanning features by procuring over one hundred multifunction devices saving an estimated £850,00 per annum. Successful implementation of the new Windows 10 build from initial development to the final testing phase and sign off. Raised the profile of the technical team by delivering solutions quickly, successfully and consistently. Maintained positive supplier relationships, extracting knowledge and experience useful to the continued success and development of the services on offer. Provided bespoke end user technical advice and support. Facilitating the successful migration away from home workers using business broadband and telephone lines. Saved £6000 per annum per user. نمایش موارد کمتر

  • Technical Service Manager

    Jun 1392 - Jun 1396

  • Assistant Technical Service Manager

    Feb 2007 - Jun 1392